GoDaddy Support

CEO Addresses Sept. 10 Service Outage

Date Submitted: 9-11-2012 by Go Daddy

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Go Daddy Customers and Community,

We owe you a big apology for the intermittent service outages we experienced on September 10th that may have impacted your website and your interaction with GoDaddy.com.

The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.

At no time was any sensitive customer information, such as credit card data, passwords or names and addresses, compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance our customers have come to expect from us and that we expect from ourselves. We pride ourselves on providing world-class service — through our products, our site experience and customer care.

We have let our customers down and we know it. I cannot express how sorry I am to those of you who were inconvenienced. We will learn from this.

I’d like to express my profound gratitude to all our customers. We are thankful for your straightforward feedback and the confidence you have shown in us.

In appreciation, we will reach out to affected customers in the coming days with a good faith gesture that acknowledges the disruption. We are grateful for your continued loyalty and support.

Sincerely,

Scott Wagner
Go Daddy CEO

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