Cart is empty
GoDaddy Support

Locked Customer Accounts

Date Submitted: 11-28-2012 by leslie

Not what you're looking for?
We want your feedback!

We recently upgraded our security requirements for customer account credentials. To continue to keep our customers’ accounts as secure as possible, we took the precaution of locking those accounts that no longer meet our security requirements.

If your account was locked because of this change, you need to update your customer user name and password to unlock your account. The lock simply protects you from having someone access your account without your permission. All your products still work while your account is locked.

To unlock your account, follow the steps listed below. If you need personalized assistance, you can contact our 24/7 technical support team. We want to be sure you can access your account and manage your products.

  1. Log in to your Account Manager using your Customer Number and existing password.
  2. Go to the Settings tab.
  3. Click Account Security Settings on the left.
  4. Complete all of the required fields (marked by a red asterisk).
  5. To change your login to something other than your Customer Number, update the Login field.
  6. Create a New password, and then confirm the new password.
  7. Click Save Changes.

Thank you for your understanding and, as always, thank you for being a Go Daddy customer.

21 Comments on "Locked Customer Accounts"

  • by mabustar_denim on January 8th, 2013

    hi
    i got a situation down here my account had been locked…what should i do?
    can anyone kindly help me pleassssseeee?

  • by leslie on January 8th, 2013

    @mabustar_denim,
    Did you try the steps outline above? If your account is still locked, try resetting your password. Here’s more information on how to do that.

  • by bsandoe on January 17th, 2013

    I did the two step process after making sure my accounts were current paid and valad.

    MY SITE IS STILL DOWN

  • by krisvadale on January 24th, 2013

    I renewed my domain name in December. Somehow, that renewal didn’t “Take”. I had to rebuy the domain name via auction. I have my authorization code. They say i can’t do it until 2 months from now. WHY!!!!

  • by clientconcern on January 26th, 2013

    Still locked out. What are the next steps?

  • by leslie on January 28th, 2013

    @bsandoe – your site shouldn’t be down if your account is locked. I encourage you to contact customer support via our 24/7 support line or online ticket. We’ll get you up and running.

  • by derek_gorman on January 31st, 2013

    Hi There

    Not sure if this is relevant to this section but here is my question –
    I set up a Godaddy account (website/email) on 7th February 2010 for ONE year.
    After the ONE year expired but I had lost all my mail??? I renewed for TWO years and will expire 7th February 2013 (a week from today) and I tired to renew for Five years however I am still receiving the “Domain Expiring” Warning – I’m just afraid I will lose all my mail.
    I tried to Log Out to see if it would reset and remove the Warning but it still exists!
    Can you tell me if I will lose all mail or not?

  • by leslie on January 31st, 2013

    Hi Derek_Gorman – it sounds like the email was renewed but the domain name was not. If you go to your Renewals tab, you should see the expiration date of all of your products. If not, give us a call and we can help you out.

  • by crva on March 4th, 2013

    So what exactly does that mean, your account did not meet our security requirements? I have a WP blog with a security plugin, BPS. This message is rather cryptic as to why certain accounts got “locked”.

  • by leslie on March 18th, 2013

    @CRVA – the security requirements refer to your account log in credentials, not the the applications you’ve installed on your hosting account. Hope this helps.

  • by daveda on April 15th, 2013

    Hi, I have a problem I did not know how to start a blog site or how to go about getting my domain name .So I was at my daughter n laws house and set everything up. But it was on her Apple Lap Top That we set it all up on .I tried to put my name davedaspartydecrideas.com But when I got home onto my computer, it is the design with my domain name but I cannot access anything on it .When I do hit dashboard it asks do I want to create a Blog .It does not give me what should be coming up on the dash board , it says it the domain name that I paid for has already been taken,When I go to my blog she helped me with It doesn’t let me get int my Dashboard .I paid for 2 years for my domain name .Please help how do I take care of this problem?Daveda Lane

  • by leslie on April 23rd, 2013

    @daveda please reach out to our awesome 24/7 technical support team. They’ll be able to get you situated.

  • by cepelections on April 24th, 2013

    Hi all,
    I just renewed my domain name. Did I loose my hosting? if yes, how can I recover that hosting. I need to renew in ASAP.

    thanks for your help

  • by laozhao on May 1st, 2013

    Account lockout, but not receive mail godaddy how to solve?The sohu.com mailbox.

  • by ntgroup on May 14th, 2013

    Hey guys, I have a problem with my emails and i am not sure that my account is locked or not. I do not receive any emails, but I can send, also my domain is not expiring soon. Please help me somehow.

  • by leslie on May 14th, 2013

    @ntgroup – sounds like an account specific situation. Give us a call so we can help you out.

  • by kingcars on May 17th, 2013

    Hi there

    I purchased 15 domain names last week and, i received an email saying that i have to upload a proof of ID for security reasons. I was unable to login to my account because it was locked. But i responded CCInquires email by sending a copy of my ID attached on the mail. It has been three days and my websites are still down and i can not login to my account. Customer service is unable to help me as well. I dont know what to do because these domain names are for my business and everyday they are down, Im loosing money on yell.com and google advertisement service..

  • by ngocdung on June 16th, 2013

    After restoring accounts. My domain does not exist in the management domain?
    How do I do to restore your domain?

  • by leslie on June 17th, 2013

    @ngocdung please contact 24/7 support. They can help you out.

  • by dvdch on June 23rd, 2013

    I purchased the domain name ‘KINDILLAN.COM’ some years ago. Recently I failed to renew as I was out of Australia and didn’t get the notice. I now don’t receive any emails and I don’t have any records relating to the domain name setup. How do I revive this domain?

  • by manohar_aren on June 30th, 2013

    How to reset password which shows that ‘ cannot reset because last five attempt were failure’ when tried.

    Pls. help me.

On April 24, 2014 you said:

NEED HELP? Call our award-winning support team 24/7 at (480) 505-8877
Submit

United States - English
Traffic Log Image