Fedora 8 squirrelmail filter error

wayan said 2 years, 9 months ago:

I have a new dedicated server with Fedora 8, SquirrelMail version 1.4.17-1.fc8 and Simple Control Panel. I can receive emails, and view emails in squirrelmail, but when I click the squirrelmail “filters” options I get

Could not log on to timsieved daemon on your IMAP server localhost:2000.
Error Encountered: 255
Please contact your administrator.

Thanks for any insight anyone can offer.

Deleted User said 2 years, 9 months ago:

@wayan,

I’m not familiar with the error that you’re getting. Please get in touch with our Server Support Team so they can investigate this and help you through your account. The following article will help you get in touch:

http://support.godaddy.com/help/article/4590

-Clint

wayan said 2 years, 9 months ago:

I got this solution from Godaddy support and it works. Jason in Server Support even made the correction and tested it. Thanks Jason.

This issue is caused by a misconfiguration of the /etc/imapd.conf file.
Specifically, the paths listed in that file for the tls_cert_file and the
tls_key_file variables are incorrect.

old incorrect imapd.conf file
tls_cert_file: /etc/pki/tls/certs/cyrus-imapd.pem
tls_key_file: /etc/pki/tls/certs/cyrus-imapd.pem

new correct imapd.conf file
tls_cert_file: /etc/pki/cyrus-imapd/cyrus-imapd.pem
tls_key_file: /etc/pki/cyrus-imapd/cyrus-imapd.pem

Deleted User said 2 years, 9 months ago:

@wayan,

Really glad to hear that Jason was able to help you out. Thanks for keeping us updated!

-Clint

diginavel said 1 year, 6 months ago:

I have a dedicated server with Fedora 8, SquirrelMail version 1.4.17-1.fc8 and Simple Control Panel. I can receive emails, and view emails in squirrelmail, but when I click the squirrelmail “filters” options I get

Could not log on to timsieved daemon on your IMAP server localhost:2000.
Error Encountered: 255
Please contact your administrator.

The same wayan problem …..

timb said 1 year, 6 months ago:

@diginavel

If you are unable to resolve the issue using the resolution posted by @wayan, you will want to use the help article provided in the thread to contact our server support team.

Tim B

pagesbytom said 1 year, 2 months ago:

Same error, same squirrelmail version. Used same solution, and when service restarted (service cyrus-imapd restart) per godaddy support, it shut down the mail system. Changing the file without restart gave the filter option, and showed the filters. Upon logging out and back in, the filters did not display. Support said they DID replicate the problem, and sent me to THIS ARTICLE, which I had told them in the first support ticket, I had already tried this. Their last response was “for $49.95 (for 30 minutes) we will review it for you”. I have had a private dedicated server (unsupported) with godaddy for over 5 years. How about a little customer appreciation?

timb said 1 year, 2 months ago:

@pagesbytom

I’m sorry to hear you were not satisfied with the support you received. From your post it seems that our support team did attempt to assist you with this to the point that we could without requiring more indepth research from our Expert Hands service. Unfortunately, we are not the developers of Squirrel Mail and so the level of support which we can provide would be limited. If you are not on our Assisted Service plan and are requesting that our Server Support department do a more thorough investigation of the issue you are having with Squirrel Mail then it would be necessary to utilize our Expert Hands service.

Tim B