2 Months, 2 Major Outages – Virtual Server Windows

dano75 said 2 years, 5 months ago:

Is anyone else experiencing frequent outages on GoDaddy virtual servers? Ours has been down for 10 hours as of now. Pretty lame if you ask me.

If anyone is considering hosting with GoDaddy, I wouldn’t recommend using it for anything critical. VERY UNRELIABLE!

briancplusplus said 2 years, 5 months ago:

Hey there,

@dano75, I was a developer for the Dedicated/Virtual Dedicated products. I hope I can provide some insight for you and other customers

Virtual Dedicated accounts share the same physical hardware with other customers. There two reasons for downtime that I have seen:
1) Bad neighbor – someone attempts to exploit the box, requiring our hosting admins to take action
2) Technology – our Windows virtual dedicated product is a newer technology. There are still bugs with the product we are using and we’re working with the vendor to close these

You can avoid both of those issues by going with a Dedicated server. The technology issue gets exponentially better everyday.

I promise everyone here is doing their best. We love working here and the customer experience is the most important thing to all of us in hosting.

The best way to get taken care of would be to open a support ticket. These go directly to support and make it up to us developers. We take these issues seriously, we will fix then as fast as possible

JasonP said 2 years, 5 months ago:

@dano75,

We are aware of the issue, and our Administrators are working to resolve it. We apologize for any issues you are having as a result of the this.

Updates to the issue will be posted on the Community homepage:

http://support.godaddy.com/

We appreciate your continued patience,

Jason

dano75 said 2 years, 5 months ago:

Make that 3 times in 2 months. Apparently BOTH VPS and dedicated servers are down now because there is a network outage in the GoDaddy datacenter.

dano75 said 2 years, 5 months ago:

Make that 3 times in 2 months. Apparently BOTH VPS and dedicated servers are down now because there is a network outage in the GoDaddy datacenter.

dano75 said 2 years, 5 months ago:

I did put in a ticket on the 10th. Nobody addressed it for 2 days. When they did, they did some troubleshooting (even though GoDaddy’s infrastructure problem was already fixed). In their infinite wisdom, the support team decided that the “problem” was that I set up Windows Firewall to block RDP so they removed the firewall rule. Well YES I blocked RDP. I don’t want every hacker in China trying to break into my box. RDP was not blocked from my IP because I have all traffic allowed from my IP. So the “fix” was to remove security on my box even though no fix was necessary. If they would have been a little thoughtful, they would have realized that the trouble was already resolved. Also, if the GoDaddy ticketing system provided a way for the customer to report a resolution, I could have saved the support team from wasting their time. Really, GD should have updated all of the tickets that were related to the VPS outage.

Baillee said 2 years, 5 months ago:

@dano75

We’re aware that some customers are experiencing connectivity issues with their Dedicated and Virtual Dedicated hosting environments. Some servers might be slow, customers may not have access to FTP and their control panel, and their websites may be down. We know this is important to you. This is a high priority issue we are actively working to resolve.

Thank you for your patience and understanding in this matter.

- Baillee

chris75 said 2 years, 5 months ago:

@dano75,

Thank you for your post. The concerns you’ve expressed are very important to us and someone from our staff will reach out to you personally to discuss this situation.

Chris75

cadidevile said 2 years, 1 month ago:

I have had the same problem that my servers have gone down at the same time and support normally tells me it might be my server. It’s pretty scary but if it happens again I will have to look at other providers I know I am not alone

jsanford said 1 year, 2 months ago:

The inability, particularly during the heart of the business day, to make contact with the Go Daddy sBrver continues. Tough to operate a business when I can’t access my emails. being forced to explore alternatives.

Baillee said 1 year, 1 month ago:

@jsanford

We would love to look into this for you, but you’ll have to provide us some additional information. Is there a specific domain/hosting you are having issues with, or is it your email accounts? If it is your site, please provide the domain name so we can take a look.

- Baillee