Mail record problems
incriminati said 1 year, 1 month ago:
Hi. I’ve recently changed my webhost from someone in the US over to Zen.co.uk. They’ve told me to “Instruct your ISP to point your domain’s web and email records to 123.456.789.0″ (example IP address)
I’ve changed my nameservers back to the GoDaddy default ones so that I could use the DNS Manager to alter the A-record and divert the traffic to my new IP address. The traffic is now accessible via web – so that’s fine
My issue is with the email. My new host uses cPanel aswell, so mail can either be POP3 or read by cPanel. I’ve had a look at the A-records / CName records and MX records on the GoDaddy DNS manager and for the life of me can’t work out which need altering. It seems I can’t use an IP address for the Mail records, only a domain name. I did try keying in my incoming/outgoing mailserver (www.mynamehere.zen.co.uk) but not sure if it was the right thing to do.
I’m sure this is a really quick thing to sort – but got 13 domains to swap over so want to make sure one’s working right before I do the rest. Can anyone advise or tell me what to do?
Many thanks
Richard
sherrod said 1 year, 1 month ago:
@incriminati,
It sounds like what you are needing to do is create a MX Record to point to the Server.
First would be to create a A Record for the Email Server IP, This is the IP mail server. Such as ‘mail.’
Then you would set up a MX Record Host — The @ symbol indicates that mail addressed to the domain name will be routed to the Goes To server. The value entered here is used as a subdomain. Example: this directs mail sent to mail.domain.com. Set the MX record to Point To setting, The domain name resolves to the mail server. This should be a Fully Qualified Domain Name, mail.domain.tld.
The steps to accomplishing this may be found in:
Managing DNS for Your Domain Names
For further assistance you may wish to contact our Support team as they would be able to review the specific Account in question.
Hope that helps,
Sherrod
incriminati said 1 year, 1 month ago:
I tried making an A Record for “mail” but it already exists as a CName record. I’ve just spoke to my other webhost who’ve advised to delete the CName for mail and recreate the A name version of it, which I’ve done. I’ll see how I get on. Thanks.
timb said 1 year, 1 month ago:
@incriminati
I just wanted to check in with you to see if you were able to get this resolved?
Tim B
incriminati said 1 year, 1 month ago:
Hi,
I created an A-record for “mail” pointing to my servers IP address. I removed the C-Name for “mail” first because it would conflict otherwise.
I then created the MX server as “mail.example.com” (using ‘example.com’ as your domain) and it is working perfectly as it should now
Thanks
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