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Can receive, can’t send emails

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Profile picture of Pari

pari said 1 year, 1 month ago:

Hi,
I’ve recently setup my email account and can send emails from there. I’m unable to receive emails though. Please suggest what I need to check. Thank you,

Profile picture of Mike42

GoDaddy Expert mike42 said 1 year, 1 month ago:

@pari,

If you can send but can’t receive, I would probably check the MX records for your domain. Typically when sending works, but receiving doesn’t, then it’s an indication the MX records aren’t correct:

Checking Your MX Record Settings in the Email Control Center

http://support.godaddy.com/help/article/5444

If they’re not correct, and the domain points to our nameservers, you should have a link available to automatically update the MX records. If the domain points to third-party hosting nameservers, you would need to update the MX records with your hosting provider.

–Mike

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