Desktop notifier keeps prompting to install new "starfield…"

moonshadowgeek said 2 years, 7 months ago:

Brand new machine running Windows 7 x64 pro. I installed the latest Desktop Notifier 2 weeks ago, and I still get daily popup to run “Starfield installer”. My previous XP system started doing this after I instlled the latest desktop notifier on it.

When i open the Desktop Workspace and i go to the about tab – the only thing that looks wrong is the uninstall.exe – I hve version 1.0.3.3 installed, but it says the latest is 1.0.2.2. (looks like a bug to me). Pushing the Check Update now button, asks if I want to run starfieldinstall.exe – but it runs and does nothing.

Please pass this on to the developers.

Baillee said 2 years, 7 months ago:

@MoonshadowGeek

Hi. I’m sorry to hear you’ve run into this, and thank you for making us aware of it. What I recommend doing is completely uninstalling the Desktop Tools and reinstalling it. If this doesn’t help, please reach out to our Support Team here:

http://support.godaddy.com/support/

and we can have a support ticket opened for you.

Thanks!

- Baillee

fredcary said 2 years, 7 months ago:

i have the same issue – it is virtually EVERY DAY!!! and when you give up and reinstall it, you get the same pop up the next day. Surely we can’t be the only two people this is happening to.

moonshadowgeek said 2 years, 7 months ago:

Trying to use support link – but I have yet to find someone that can read what is in the ticket…. they keep telling me to unintsall and reinstall. the latest help says to “unblock” like it is a UAC issue.

ARGGGGGGGGGG! If only godaddy could get competent support staff.

moonshadowgeek said 2 years, 7 months ago:

Sorry for my rant… I had just been given advice that was inaccurate:

Godaddy said to go to the ProgramFiles/starfield folder and unblock the installer file – it is not in this directory, so i thought it was another wild goose chase.

I did find it here:

Directory of C:UsersAppDataLocalStarfield

10/10/2010 09:45 AM .
10/10/2010 09:45 AM ..
10/10/2010 09:45 AM 528 .versions
10/10/2010 09:45 AM 2,771,456 desktoptools.exe
10/10/2010 09:44 AM 165,888 GDeditwrapper.exe
06/02/2010 03:08 PM 110,080 install.exe
10/10/2010 09:44 AM offDavHelper
10/10/2010 09:45 AM 1,517,568 offsettings.dll
10/10/2010 09:44 AM 1,412,288 starfieldinstall.exe
10/10/2010 09:44 AM 32,960 starfieldupdate.exe
09/08/2010 01:14 PM 125,632 uninstall.exe
07/07/2010 12:33 PM 1,076,432 wben.exe
10/10/2010 09:45 AM 1,201,152 wbesettings.dll
10/10/2010 09:44 AM 227,328 wbetoolsax.dll
10/10/2010 09:44 AM 290,816 wbetoolsax64.dll
12 File(s) 8,932,128 bytes
3 Dir(s) 102,799,970,304 bytes free

I right clicked on starfieldinstall.exe ->properties->unblock

Will report back tomorrow if it works or not.

moonshadowgeek said 2 years, 7 months ago:

i unblocked starfieldinstall.exe – it is the only file that was blocked – strange it never asked for admin rights to run – so i am not sure why it was blocked or what the block meant.

It still doesn’t explain why XP behaved the same way – there is no UAC functionality on XP.

Baillee said 2 years, 7 months ago:

@MoonshadowGeek

I’m sorry that you were not satisfied with the level of support you received, and would like to thank you for the feedback you have provided. Please let us know if there is anything else we can assist you with.

Thank you!

- Baillee

tikiman said 2 years, 7 months ago:

I also have this problem. I tried to use the above resolution, but I never find any “unblock” option. (Win 7 x64) Can anyone be more specific as to where I should find it?

While I am happy to use a workaround, I do think it is a shame that an update was released that causes so much frustration. I get that darn download message several times a day.

Baillee said 2 years, 7 months ago:

@TikiMan

I’m sorry to hear you’re having issues with your Desktop Notifier! Our Support Team would be happy to address your concerns directly.

Thanks!

- Baillee

vyigfu said 2 years, 7 months ago:

Also having this problem – is there a fix? It’s super annoying to have this thing keep popping up several times a day. What does it even do???

Baillee said 2 years, 6 months ago:

@vyigfu

Hi. Did you try the fix that was listed above? Also, if you’re still receiving this, can you post the exact error that you’re getting so we can research this further?

Thanks!

- Baillee

vyigfu said 2 years, 6 months ago:

Yes.
I went to
C:UsersAppDataLocalStarfield
and right clicked on
starfieldinstall.exe ->properties->unblock

Thanks!

Baillee said 2 years, 6 months ago:

@vyigfu

I’m happy to hear you were able to get this sorted out. Please let us know if you have any further questions!

- Baillee

tikiman said 2 years, 6 months ago:

@Baillee

I have taken screenshots as requested, but how do I add them here? Do you have a direct email I can send them to?

I guess MY situation is that I am UNABLE to find this “unblock” feature that seems to resolve the issue for others.

Baillee said 2 years, 6 months ago:

@TikiMan

If you’ve taken screen shots of the error that you’re receiving, please send them to Support@GoDaddy.com so that our Support Team can take a look at your account.

Thanks!

- Baillee