Email problems in Godaddy

Chak said 2 years, 3 months ago:

Hi everyone,

I run a forum website(php) from godaddy.I see that the emails are not delivering to the users instantly.It takes 2 to 4 hours to deliver which is not at all good for a forum website.

Example:

User Registration email
user confirmation email
Article confirmation email
comment posting
Newsletter
Mass Mail(This services doesnt work at all)

Can anyone help me with either a solution or a suggestion?

Appreciate your valuable efforts

Regards

DaveD said 2 years, 3 months ago:

@Chak

On our Shared Hosting environments there will most likely be some delay in the delivery of message. The amount of time will depend on the level of activity on the server. Although the average delivery time should only be around 15-30 minutes, high activity periods may cause delays up to 2 hours. If your messages are regularly being delayed for more than 2 hours, I would recommend you contact our Support team so that they can verify there aren’t any issues with email queuing. You can reach them through http://support.godaddy.com/support

shamseer said 2 years, 3 months ago:

You can send only 1000 emails/day from godaddy servers. and delivery time depends on email queue on your shared server. I found no way to speed it up. I posted many topics in godaddy forum and i got no good reply. Still It wont take 2-3 hours. It will take only maximum 15-30 mins to deliver. can you post your website url. so forum mods can check your server

Chak said 2 years, 3 months ago:

Thank you for your fast response.

I can say honestly that my messages are regularly being delayed.I hardly send lessthan 100 emails/day..whcih is within the godaddy server limit.Since this is a forum website,I have been getting too many email complaints from the members of the website.

Also Mass Mail doesnt work at all whether I send a message to one person or even a group..

Wesbite(www.way2sap.com)

Looking forward to hear more responses.

Thank you once again

Chak said 2 years, 3 months ago:

Hi guys,

Could anyone help me with Email problem?

Regards

sreemadan said 2 years, 3 months ago:

hi guys,

could any one help me how to creat email id in my Domain… pls help me..

regards

JasonP said 2 years, 3 months ago:

@Chak,

In order to test this, we will need to reveal and test specific account information. If you would not mind, submit the issue to our Support Team via the ticketing system:

http://support.godaddy.com/support/

@sreemadan,

It looks like you have started your own topic in regard to the email. Your question will be addressed there.

Thanks,

Jason

ctc911ctc said 2 years, 3 months ago:

DaveD,

I have been experiencing delays of up to 2 hrs, this is pretty extreme for a paid service…….

Are you sure your management accepts this as a response to the customer base? A few minutes latency, perhaps, but 2 hours????

Thank you,

C

1906 said 2 years, 3 months ago:

2-3 hours for form generated e-mail delivery and I just sign up for 3 years of web hosting. Absolutely horrible and unacceptable.

Chak said 2 years, 3 months ago:

Yes guys..Everyone is facing the same problem

Godaddy has to do something for its valuable customers.

Regards

Melindar930 said 2 years, 3 months ago:

I also have problems with emails being significantly delayed, 2-5 hours. I also do not ever receive some emails that I know get sent and they never show up in Bulk Mail either.

JasonP said 2 years, 3 months ago:

Sorry to hear that you are experiencing issues with the mail sending from your hosting accounts. In order to review the issue, we will need to test the accounts, which will mean access and discussion of specific account details. In order to do so, please submit a support request via our ticketing system for our team to review.

http://support.godaddy.com/support/

Thanks for your continued patience,

Jason

tampajoey said 2 years, 3 months ago:

This email delay is absolutely unacceptable for any website that requires an email verification to create an account!!!

Does GoDaddy really expect anyone to WAIT 15 minutes to 2 or 3 hours to be able to create an account that requires email verification on a forum, shopping cart, etc to be able to make a post or purchase a product?

I’ve been a GoDaddy customer since 2007 and this issue is forcing me to now explore other hosting options for both my personal and business GoDaddy accounts.

How about a few less Danica Patrick GoDaddy commercials and a little better customer service? It’s becoming apparent that GoDaddy’s business model excludes taking care of existing customers and only focuses on marketing to get gain customers!

I think we ALL want to know what GoDaddy is going to do to resolve this issue of emailed being intentionally queued by your system?

nicholek said 2 years, 3 months ago:

@tampajoey

We definitely do not accept a 2 to 3 hour delay as acceptable. In order for us to troubleshoot a delay in messages we need a copy of the message with complete headers sent to support directly. They will be able to review the headers and determine where the delay is occurring. If it is within our network they will be able to resolve the issue.

Please forward this information to support directly. They can be reached at http://support.godaddy.com/support.

http://support.godaddy.com/help/4142

We look forward to hearing from you!
-Nichole

Excessive34 said 2 years, 2 months ago:

Yep, I’ve also began looking for new hosting due to this terrible service. This is ridiculous.