Email suddenly not working with Mac Mail
scotty_b said 2 years, 4 months ago:
Everything was fine until this morning, and now it appears that my account is not online. I have tried a few things to bring it back online, but no luck.
Is the actual server experiencing problems?
Thanks
DaveD said 2 years, 4 months ago:
@scotty_b
We aren’t having any problems with our email servers at this time. What exactly is the error message you are seeing? Do you know if the web-based client works? What domain name is associated with the email? If you can reply back with this information, it will be easier for us to verify the cause of the problem.
You can also try contacting our Support team so that they can investigate the status of the account for you. You can reach them through http://support.godaddy.com/support
scotty_b said 2 years, 4 months ago:
Hi
The error message I am getting is that ‘the attempt to read data from the server “pop.asia.server.net” failed’.
Domain name is scottburford.net
Thanks
Baillee said 2 years, 4 months ago:
@scotty_b
I’m not currently showing any issues with our Asia-based email servers. Are you able to send and receive messages from your Web-Based Email?
- Baillee
bunka said 2 years, 4 months ago:
Baillee,
I’m having the same trouble on 3 different devices and connections.
1. Home computer (Apple Mail)
2. iPhone using 3mobile network
3. Work Computer (Apple Mail)
Webmail works fine. Gmail’s import works fine. Apple Mail ‘has been’ fine.
I emailed support and all I was sent was the how to setup Mail steps. The account was fine till the 3rd of Jan.
Whats changed on godaddy end?
bunka said 2 years, 4 months ago:
Baillee,
I’m having the same trouble on 3 different devices and connections.
1. Home computer (Apple Mail)
2. iPhone using 3mobile network
3. Work Computer (Apple Mail)
Webmail works fine. Gmail’s import works fine. Apple Mail ‘has been’ fine.
I emailed support and all I was sent was the how to setup Mail steps. The account was fine till the 3rd of Jan.
Whats changed on godaddy end?
bunka said 2 years, 4 months ago:
BTW I have tried setting up a new account on all devices and have reset my password and tried the SSL option and set ports manually with no luck.
Any ideas?
bunka said 2 years, 4 months ago:
BTW I did a ping test on test on pop.asia.secureserver.net
——————
Ping has started…
PING sg2plpop10-v01.prod.sin2.secureserver.net (182.50.144.84): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Request timeout for icmp_seq 7
Request timeout for icmp_seq 8
— sg2plpop10-v01.prod.sin2.secureserver.net ping statistics —
10 packets transmitted, 0 packets received, 100.0% packet loss
——————
Traceroute
——————
Traceroute has started…
traceroute to sg2plpop10-v01.prod.sin2.secureserver.net (182.50.144.84), 64 hops max, 52 byte packets
1 My router (10.XX.XX.XX) 1.125 ms 0.783 ms 0.728 ms
2 * * *
3 53.2.233.220.static.exetel.com.au (220.233.2.53) 21.445 ms 20.557 ms 21.421 ms
4 46.2.233.220.static.exetel.com.au (220.233.2.46) 20.741 ms 21.346 ms 21.964 ms
5 119.225.5.241 (119.225.5.241) 24.968 ms 21.000 ms 21.734 ms
6 10.250.61.1 (10.250.61.1) 79.922 ms 83.740 ms 80.180 ms
7 ge-wan4-4-3815.pg1.optus.net.au (61.88.226.60) 132.601 ms 151.201 ms 147.889 ms
8 61.88.226.125 (61.88.226.125) 84.655 ms 84.483 ms 85.157 ms
9 203.208.148.205 (203.208.148.205) 142.146 ms 130.475 ms 131.636 ms
10 ge-1-1-4-0.sngtp-dr1.ix.singtel.com (203.208.183.121) 175.886 ms
ge-0-1-4-0.sngtp-dr1.ix.singtel.com (203.208.183.113) 170.896 ms
ge-0-1-9-0.sngtp-dr1.ix.singtel.com (203.208.182.58) 196.660 ms
11 ge-0-0-0-0.sngc3-dr1.ix.singtel.com (203.208.149.77) 133.896 ms 131.941 ms
ge-1-0-0-0.sngc3-dr1.ix.singtel.com (203.208.173.134) 137.867 ms
12 203.208.131.10 (203.208.131.10) 125.831 ms 124.765 ms 124.896 ms
13 ip-182-50-156-165.ip.secureserver.net (182.50.156.165) 124.888 ms 125.961 ms 125.902 ms
14 * * *
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64 * * *
—————-
Does that help any techy at godaddy?
Baillee said 2 years, 4 months ago:
@bunka
What error message are you receiving, and when do you receive this error message? I’d love to look into this further for you.
- Baillee
bunka said 2 years, 4 months ago:
Hey Baillee,
the error is
‘The server returned the error: The attempt to read data from the server “pop.asia.secureserver.net” failed.
Please let me know if you need anything else 
BTW Ping has similar results at work but Traceroute is worse(?)
—–
traceroute to sg2plpop10-v01.prod.sin2.secureserver.net (182.50.144.84), 64 hops max, 52 byte packets
1 10.161.152.3 (10.161.152.3) 0.471 ms 0.297 ms 0.282 ms
2 10.104.243.40 (10.104.243.40) 2.362 ms 2.192 ms 2.327 ms
3 * * * (repeats till 64)
—-
Baillee said 2 years, 4 months ago:
@bunka
According to the trace information that you provided, you have a bad connection from your network to our servers. We recommend that you try the connection on different ports, from a different ISP if possible, and also connect to a LAN line if he have not already done so.
Keep us posted on this!
- Baillee
bunka said 2 years, 4 months ago:
@ Baillee
sure I can try different ports. What ports should I try? I have the default setting in Apple Mail set now.
Should I turn off SSL or leave it on? I have turned SSL in my godaddy email settings.
As stated before I have tried to access my email via an app from 3 different ISP connections – exetel(home), 3mobile(iPhone), work. They all gave me the same error.
I have gotten my ISP to ‘rebuild ports’ on my home connection. But this will not effect my iPhone (when not at home) or my work.
BTW thanks for your help, I hope we can get it sorted
Baillee said 2 years, 4 months ago:
@bunka
You can try outgoing ports 80 or 3535 or 587, without SSL. If you enable the SSL, you will want to use port 465.
Let me know if this helps!
- Baillee
bunka said 2 years, 4 months ago:
@Baillee
on the weekend I tired all the different ports and with SSL on and off.
I have the ports rebuilt on my connection from my ISP and the IP changed.
Still times out.
I had a mate try on his connection (TPG) times out. That is a total of 4 different ISPs I have tried with no luck.
Can my server be changed from the asia one? Can you give me another of your servers to PING?
7 min expected wait time