list of allowed rcpthosts?
karen_rysavy said 1 year, 3 months ago:
I am constantly gettng this error message: “553 Sorry, that domain isn’t in my list of allowed rcpthosts” when I try to use my secureserver address. I can’t be the only one, and yet searching for this term yields 0 results. Anyone have an easy fix?
adamr said 1 year, 3 months ago:
@karen_rysavy
This error typically indicates that the email client you are attempting to use is not authenticating our outgoing mail server. You’ll want to ensure that the ‘My outgoing Server Requires Authentication’ option is selected (may be worded different depending on client). When the email client asks for a user name and password, you’ll want to use your full email address as the user name and your email address password.
-Adam
karen_rysavy said 1 year, 3 months ago:
Thanks for the reply.
I am using Outlook 07 and all settings match the above. I did have a lot of trouble getting the outgoing account to work, and had to settle for port 80, unencrypted, but I still get the error more often than not. For a long time I just sent everything via a different server, but that’s just silly. I pay for this domain mostly for the email address. I am able to send successfully sometimes, but have never really utilized my address due to the intermittent but ongoing glitches.
Would appreciate additional input… determined to fix this.
karen_rysavy said 1 year, 3 months ago:
@adamr
hmmm, I am guessing that @ tag matters so you get a notification and maybe I should have used it above… well, hopefully you’re here now. 
karen_rysavy said 1 year, 3 months ago:
In the interim, I have tried, in turn, every suggested outgoing port number with each type of encryption, and also unencrypted. (Again!)
Not even port 80 unencrypted passes the account test now, though it worked a week or so ago, when I set up the account using the secureserver finally, instead of my isp’s server.
Headed off to open a support ticket, but not at all happy that I should have to do so. I am far from a novice webmaster and have never before encountered so many problems with ANY webhost’s mail service over the last 14 years.
karen_rysavy said 1 year, 3 months ago:
I have also contacted my ISP to verify that they are not blocking the ports in question.
adamr said 1 year, 3 months ago:
@karen_rysavy
This error is usually related to the authentication of the outgoing mail server. I don’t think it’s related to a connectivity issue. It sounds like the email client is not attempting to authenticate the server every time. Do you experience the same error when you attempt to send using a different email client? If you haven’t already tried, you may want to try setting up the email address with Thunderbird to see if the issue persists. Outlook profiles can become corrupt from time to time, so if your able to consistently send through Thunderbird, you may want to try removing and re-adding your Outlook profile.
Keep us posted!
-Adam
karen_rysavy said 1 year, 3 months ago:
I have several different business email addys that use those exact settings, and only this one ever having problems, so it seems a bit of a pain to install and configure Thunderbird when I don’t intend to keep it, but it also seems like a reasonable troubleshooting step at this point. I’ll try it and see how it goes, since I have this domain mainly just for the personal email address. Thanks for the suggestion.
karen_rysavy said 1 year, 3 months ago:
Just got back to town and still cannot use this address. In the interim I have purchased two separate domains and set up both of the email addresses to work with Outlook with no problem at all, using the same basic settings. I also changed my password, deleted the “1 of 99 available” free addresses I as testing out (that one worked for heavens sake! but I have already established this other address and need to keep it.)
I really think there is a problem of some knd with this address at secureserver. Is there any way to get a reset?
karen_rysavy said 1 year, 3 months ago:
Oh, I also changed my password since the Outlook setup tool, when I resorted to trying that, insisted that the outgoing server was rejecting it (incoming server fine.) I did delete my Outlook profile completely, as well. have done everything BUT install Thunderbird, but I think successfully setting up two other email addresses since then, pretty well covers that potential issue?
What is WITH the moderation requirement over and over, anyway? It is not very user friendly, censoring everything from an establilshed long term customer like myself.
adamr said 1 year, 3 months ago:
@karen_rysavy
You are welcome to get in touch with our 24 hour support team to request an email resynchronization. All posts submitted to the Go Daddy Support forum are moderated to ensure they do not violate our Go Daddy Support Community Service Agreement.
-Adam
karen_rysavy said 1 year, 3 months ago:
I went and opened a support ticket 3 days ago, so hopefully we will get it resolved soon. Thank you for your attempts to help!
karen_rysavy said 1 year ago:
Unfortunately no.
I was so frustrated with (lack of) tech support for this issue that ultimately I gave up and went back to using an independent server for my personal email. And I don’t give up easily. So I then removed all my godaddy afiiliate ads and started using alternate hosts for all my client websites, instead of GoDaddy. Competent Tech Support requires more than pasting in an irrelevant answer and then passing it on to a different person time after time. Wonder if this will pass moderation! If so, please pass it on to someone in authority who might want to review the ticket.
adamr said 1 year ago:
@karen_rysavy
We appreciate your having taken the time to provide us with your feedback. We are sorry to hear that our customer support department did not meet your expectations. We try to maintain a higher quality of live support than what our competitors can offer and we will continue to improve in our customer service department.
-Adam
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