Not receiving email

kenny_konnet said 1 year ago:

We are using GoDaddy for our whole company email. All the sudden, we start to not receiving any email in last 10 hours. it was working perfectly fine. please help.

arcaid said 1 year ago:

Same problem on our side, access to server cuts in and out producing error messages in Entourage and unable to download e-mails to my iPhone.

steves said 1 year ago:

@kenny_konnet

Are you receiving a bounceback email? If you are I would advise contacting our support team and providing it to them for their review. You could also post it on the forum, however please ensure you do not include any email addresses in your post.

http://support.godaddy.com/support/

@arcaid

Are you receiving email in webmail? If so, then it seems like this may be a client settings issue. Could you post the error message you are getting in Entourage. Please omit any email addresses that may be in the error.

-Steve

kenny_konnet said 1 year ago:

Hi Steve,

There is no bounceback email at all. When I click send/receive mail in Outlook, it said the process completed. We are expecting numbers of email to come through, but it didn’t happen.

jd100 said 1 year ago:

We are have the same problem as well. There is no NDR or errors so godaddy support has no answers for this. We are missing emails. Email set up is configured on Outlook 2010, pop. We have multiple mail boxes and when I send an email to my co worker same domain, he never receives it. I check internet connectivity during this behavior and everything is fine. CC’ing to external emails like yahoo or gmail works.

karmicvisions said 1 year ago:

<p>Is there answer for this one? I can receive email from everyone unless they have a godaddy account! Been troubleshooting this one for weeks. I have an online business this is ridiculous!
</p>

adamt said 1 year ago:

I am also having the same problem. I can send emails out from my godaddy account but nothing comes in. No NDR or errors come to the sender (I have tested with gmail). Last email came in on the 16th.

timb said 1 year ago:

@Everyone

Without a bounceback or error message, the email is likely being delivered to a location you are not expecting (due to message filtering) or is being queued at some location. I do not have any reports of email queuing or connectivity issues with Outlook. Are you able to confirm email delivery to your webmail or is it not delivered here either?

@adamt

You stated that you can send email but not receive it, for this I would advise contacting our support team to ensure there are no issues with your specific email address.

Tim B

hakeemuddin said 1 year ago:

hi,

we are not able to receive any emails after “Account Change”. the website is not opening too. what is the reason for that?

http://www.saifeecomputers.com

plz advise

timb said 1 year ago:

@hakeemuddin

Your domain name appears to be resolving to our parked IP address and not that of your hosting IP.

Finding Your Hosting Account’s IP Address
Managing DNS for Your Domain Names

Your MX records look to be correct, are you receiving any error when sending or receiving mail?

Tim B

artistforhire said 1 year ago:

Same problem. No longer receiving emails, but can send! All prior emails in the inbox have disappeared. Can they be retrieved?

sriv said 1 year ago:

I am also facing the same problem.. i was able to send mail to gmail/other mails but not to any of my colleague’s godaddy’s id.. please get back to us what could be done for this issue. We are facing this for a long time.

timb said 1 year ago:

@artistforhire

Our Support Team can restore any messages from your inbox for up to 30 days back. Please contact them with the address in question and your support PIN for assistance.

@sriv

Are you receiving any bounceback error? You may also need to contact our support team so that we can test your email account’s functionality.

Tim B

ravindrapamidi said 1 year ago:

Same problem here, i am able to send emails through webmail but not able to recieve any – sent from webemail to myself or sent from other domains like gmail, yahoo etc.

Have a ticket open with support regarding this – In my case i do receive an NDR when sent an email from other domains.

NDR:

Delivery to the following recipient failed permanently:

xxxxx@mydomain.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected xxxxx@mydomain.com (state 14).

ravindrapamidi said 1 year ago:

Update: The issue now stands resolved.
Got a response from Godaddy online support :

It appears the domain is set up using the incorrect MX (Mail Exchange) records. Please review the instructions below to correct the problem.

To Update Your MX Records:

1. Log in to your account.
2. From your products menu click “Email”
3. Click “Launch” beside the email plan you wish to work with.
4. On the “Domains” tab, click “Server Addresses” to see your settings.
5. Click “Update my MX records for me.”
6. Click “OK.”

Please allow up to 48 hours for the internet to propagate these DNS changes completely and successfully.

PS: I have’nt tinkered with the MX record settings for my domain, so i think it is something to do with changes done at godaddy end.