Not receiving emails
anaramos said 1 year ago:
Hello, It’s been about 10 days that I’m not receibing emails and I’ve tried to send one from other account but I cant get them through my inbox. Has anybody got any idea of what could be happening please? Thanks
mike42 said 1 year ago:
@anaramos,
Have you checked the MX records for your domain to ensure that they are correct? Typically if you can send but not receive, it’s an indication that your MX records need to be updated.
Checking Your MX Record Settings in the Email Control Center
http://support.godaddy.com/help/article/5444
If the domain is on our nameservers, you should see a link to update the MX records automatically. However, if your domain name points to third party hosting nameservers, you would need to update your MX records with your hosting provider.
–Mike
anaramos said 1 year ago:
Hello,
Thanks a lot for your reply. I’ve done what you said and I’ve sent another email but still not receiving. What do you recommend me to do and what can be going wrong? Thanks again
scorpionagency said 1 year ago:
I have the same problem. Here’s odd thing, some of my email account open up fast @ email09.securserver.net but all the emails on email11.securserver,net time out and wont let me access them. Can a Tech please look into email11. server…
Thanks,
Eric Lyon
chrisg said 1 year ago:
@anaramos,
If you have verified your MX settings as outlined by the article referenced by @mike42, I would recommend reaching out to our Live Support via phone or email so we can further investigate your account.
Christopher G.
chrisg said 1 year ago:
@scorpionagency,
I believe your specific issues differ from @anaramos as they sound related to another matter we have recently addressed in the following thread below:
http://support.godaddy.com/groups/email/forum/topic/is-the-email-down/
Christopher G.
0 min expected wait time