Outlook 2007 TCP/IP error when expanding IMAP folder

jeremyshanghai said 1 year, 3 months ago:

I am in the same boat as avatarlucus, on the ASIA server and still having issues

Baillee said 1 year, 3 months ago:

Hi,

If you are still having issues, I need you to be specific about the errors that you’re having so that I can review them. Please post the error and the steps each of you took to receive that error.

Thanks!

- Baillee

avatarlucas said 1 year, 3 months ago:

I’m receiving the same popup error message as everyone else was in this thread for the asian servers whenever I try and open the mail folder for my Godaddy hosted emails.

The system is consistently getting sync errors in Outlook (0x8004DF00) saying this IMAP command cannot be sent to the server and that the TCP/IP connection was unexpectedly terminated by the server – to contact the ISP

• Microsoft Outlook 2010 version 14.0.6112.5000 (32-bit)
• Cannot expand any godaddy domain folders. “The TCP/IP connection was unexpectedly terminated by the server.”

Baillee said 1 year, 3 months ago:

@avatarlucas

That specific error was resolved by our email administrators Monday evening. If you are still getting this, can you please send your Outlook logs to our Support Team so they can review them.

Here is information on enabling these logs in Outlook:

http://office.microsoft.com/en-us/outlook-help/what-is-the-enable-logging-troubleshooting-option-HA010356489.aspx

Thank you.

- Baillee

flashharry said 1 year, 3 months ago:

This started about 2 weeks ago. “the TCP/IP Connection was unexpectedly terminated by the server”

Settings are:
IMAP: imap.asia.secureserver.net
Port: 993
Encryption: SSL
Windows 7 x64 and outlook 2010
Other email clients do work.

If this issue is not fixed soon i guess it is time to change provider. As a company we must haved logged 10 support calls with no success.

sergiop said 1 year, 3 months ago:

@flashharry

Can you please send your Outlook logs to our Support Team
so they can review them.

Here is information on enabling these logs in Outlook:

http://office.microsoft.com/en-us/outlook-help/what-is-the-enable-logging-troubleshooting-option-HA010356489.aspx

Rgds,
Sergio P

kjowlshead said 1 year, 2 months ago:

Is this error back in action? I had the problem a few weeks ago, and then it was resolved when the GoDaddy team reversed the upgrade that caused it. Today, I am getting the error again. I can log into secureserver webmail, but when I try to sync my IMAP account via Outlook, I get:

reported error (0x800CCC0E): ‘Outlook cannot synchronize subscribed folders for <email>. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).’

Where <email> is my email address without the brackets.

I was able to connect fine this morning, but now I’ve received this error several times in a row, including shutting down and re-opening Outlook.

My non-GoDaddy email is syncing with no apparent problem.

Thanks!
~KJ

kjowlshead said 1 year, 2 months ago:

More detail:

Cannot establish TLS with IMAP server 72.167.82.19:143, SSL_connect error 10054
Protocol: IMAP
Server: imap.secureserver.net
Port: 143
Error Code: 0x800CCCD9

Baillee said 1 year, 2 months ago:

@kjowlshead

I’m not currently showing any issues with our IMAP service at this time. Are you connecting with SSL?

- Baillee

kjowlshead said 1 year, 2 months ago:

@Baillee

No SSL. This was working fine for a few weeks, and suddenly on Wednesday I couldn’t connect again. I didn’t (knowingly) change any of my settings. My inbound port is 143, outbound is 3535. I am still unable to connect – I get the same error noted above.

Clarification: outbound mail appears to be fine, it is only inbound mail that is problematic.

Thanks,
~KJ

kjowlshead said 1 year, 2 months ago:

@Baillee – I just switched to the SSL port and turned SSL on, and I’m able to connect now. I guess I’ll be using SSL from now on! I had turned it off due to a conflict with my AV software, but AV doesn’t do me much good if I can’t connect at all. Thanks.

Baillee said 1 year, 2 months ago:

@kjowlshead

Great! Happy to hear you found a solution, thank you for sharing!

- Baillee

rafiq_buzdar said 1 year, 2 months ago:

I also have the same issue with godaddy.com imap. please suggest if any solution???

Baillee said 1 year, 2 months ago:

@rafiq_buzdar

Did you try connecting with SSL as @kjowlshead suggested?

Baillee

rrhotel said 3 months, 2 weeks ago:

I am receiving error message while sending & receiving the mails configured with OUTLOOK 2007.

Task ‘EDP – Receiving’ reported error (0x800CCC0D) : ‘Cannot find the e-mail server. Verify the server information in your account properties.’
Task ‘EDP – Sending’ reported error (0x800CCC0D) : ‘Cannot find the e-mail server. Verify the server information in your account properties.’

Please rectify the problem. i have facing this problem 3rd time within 10 days.