Relay Problem

techmech said 1 year, 1 month ago:

I was using this to send email from my asp.net/vb.net website:
SmtpMail.SmtpServer = “relay-hosting.secureserver.net”

My Aol.Com customers are not getting emails while others like yahoo.com will.

Now I see this in the info center:

Outgoing server (SMTP):

smtpout.secureserver.net

which am I suppose to use when sending email from my site/hard coded vb.net(also called CodeBehind with asp.net)Like below:
Public Sub NewCustomer()
Dim email As New MailMessage
email.To = “person@aol.com”
email.From = “contact@mysite.com”
email.Body = “New Customer”
email.Subject = “New Customer At MySite”
email.BodyFormat = MailFormat.Text
email.Priority = MailPriority.High
SmtpMail.SmtpServer = “relay-hosting.secureserver.net”
SmtpMail.Send(email)

End Sub

AaronK said 1 year, 1 month ago:

@techmech,

You should be able to use our relay server to send emails from your shared hosting plan to AOL.com email addresses to my knowledge. If emails are being delivered to Yahoo.com email addresses but, not AOL.com email addresses, you may wish to see if AOL is blocking emails sent from our relay server for some reason. If they are there may be little we can do. You may need to consider migrating to a Virtual Dedicated or Dedicated Server so you can use a different server to send the email out from. Sorry about that.

I hope this helps regardless.

-Aaron

techmech said 1 year, 1 month ago:

Hi,Aaron
Bear with me because although I have programmed my own site plus the database I am lacking at my email “Skills” so to speak.

So the 250 relays I have a day with this:

Outgoing server (SMTP):
smtpout.secureserver.net

Has no bearing on my problem and this is what I should be using:

SmtpMail.SmtpServer = “relay-hosting.secureserver.net”

Is this correct?

just need to clarify that.

Also before the mail stopped working totally for Aol.com addresses I would get alot of failures from Mailer-Daemon and it indicated the it didn’t like the IP Addresses for aol.com, I would get these failures in my godaddy email that were sent to my own aol.com address.

I really do not know how many customers are not getting my emails really so I need to ask this stuff.

If I send an email directly from the Work Space godaddy email to my aol.com address there is no problem but if I use:

email.To = “person@aol.com”
email.From = “contact@mysite.com”

SmtpMail.SmtpServer = “relay-hosting.secureserver.net”

in my code then I don’t get the mail, I also checked another customer computer I do know and their Aol.com address did not get my email.

Another symptom before the emails stopped all together was the time getting the email went from right away till like 5 to 10 minutes or even longer to get the email.

Need to throw all that in, incase it rings a bell as to a what is going on or a previous problem.

Thanks

Gary A said 1 year, 1 month ago:

@techmech

When sending emails from your hosting account, you should be sending through the server relay-hosting.secureserver.net. You do not need to provide a username and password for this email server. If emails are not being delivered, you should be able to configure your script to include a return path so that you receive any bounceback messages. If you are able to receive the bouncebacks, I recommend that you contact our support teams with the bouncebacks so that they can review the errors and investigate your account in greater detail.

-Gary