Setting up email on Droid Razr Maxx – Android ver 4.0.4
dpj512 said 1 year ago:
Posting this to help others who run into the same problem I did. Godaddy support was not helpful (although admittedly, I never connected to the top experts at GD who probably would have figured this out).
Was moving from Droid Global Pro (Android ver 2.4) to a new Droid Razr Maxx running Android 4.0.4. I kept getting “Username or Password incorrect” errors when setting up my POP3 email (My account type does not support IMAP). I knew for CERTAIN that the username password I was entering was correct, so I was stumped. I have set up mobile device access at least 10 times before, and this was the only one I couldn’t get to work, and I didn’t know why.
Wrote to GoDaddy support and got a useless response — telling me to do all the things I’d already told them I’d tried. Finally played with the settings and found the problem: “Authentication Method.” On inbound (pop) it defaults to “Auto” which you think would work, but it doesn’t. I changed it to “Password” and it accepted my credentials. On outbound (smtp) it needs to be set to “LOGIN” to work correctly. SSL (Accept all certificates) works well on ports 995 (in) and 465 (out).
adamr said 1 year ago:
Thank you for taking the time to post your findings! It is always important to make sure that the email client is authenticating both the incoming and outgoing mail servers. As you pointed out, this is not the default setting for every email client out there. Thanks again!
dpj512 said 1 year ago:
Thanks, Adam. To clarify: this was not a problem with ensuring authentication for both Inbound/Outbound sides. Having set up GD email on many versions of Outlook and Thunderbird, I know very well that is the case. I had looked at that as a potential problem before I wrote to GD. The key was “Authentication Method” on the POP side only. It had 5 choices — Auto, Authenticated POP, DIGEST MD5, CRAM-MD5 and Password. The only choice that worked was “Password.” I wasn’t even given the option to move on to SMTP authentication until I cot this first POP setting right.
jgenvwlf said 11 months ago:
Thanks for posting this, it was very helpful. I had not been able to set up my phone with the regular instructions, but when I changed the settings to the ones you described above, it worked great.
wncsocialmedia said 9 months ago:
AWESOME AND AWESOME.. I spent an hour trying to figure this out and GoDaddy didn’t have the answer… it worked… changed it from Auto to Password…
Finally played with the settings and found the problem: “Authentication Method.” On inbound (pop) it defaults to “Auto” which you think would work, but it doesn’t. I changed it to “Password” and it accepted my credentials. On outbound (smtp) it needs to be set to “LOGIN” to work correctly. SSL (Accept all certificates) works well on ports 995 (in) and 465 (out).