thunderbird not sending emails

wenshan said 11 months, 2 weeks ago:

1. Web-login mail works fine.
2. Thunderbird can receive emails
3. But when try to send an email, it gives
“Login to server smtpout.secureserver.net failed.” error.

I’ve tried to change the port, doesn’t help.

nathantf said 11 months, 2 weeks ago:

@wenshan

If you haven’t tried already, there are multiple ports you can attempt to use. There are also other things which may be preventing you from using Thunderbird. The following linked article may help:

Troubleshooting Email Clients

Nathan

wenshan said 11 months, 2 weeks ago:

I’ve changed the port to 25, 80, 3535 (without SSL) and 465 (with SSL)

but still get the same error,
“Login to server smtpout.secureserver.net failed.”

nathantf said 11 months, 2 weeks ago:

@wenshan

If you followed the other suggestions in that article I referenced, with no change, I would suggest you contact our support team so they can test your account.

Nathan

wenshan said 11 months, 2 weeks ago:

Thanks, I’ll do that.

nathantf said 11 months, 2 weeks ago:

@wenshan

In the meantime you may want to utilize Web-Based Email to manage your mailbox.

Nathan

wenshan said 11 months, 2 weeks ago:

The web mail works perfectly, I just want to know how to send emails via thunderbird.

timb said 11 months, 2 weeks ago:

@wenshan

You may also want to verify that you are using the correct outgoing mail server for your email plan’s region:

http://x.co/infocenter

Tim B

wenshan said 11 months, 1 week ago:

I’ve checked the email domain, it seems fine
———————————————
Host Names
HOST: ip-182-50-144-66.ip.secureserver.net
HOST: sg2pismtp01-v01.prod.sin2.secureserver.net
IMAP: imap.asia.secureserver.net
POP: pop.asia.secureserver.net
SMTP: smtpout.asia.secureserver.net

MX Records
0 smtp.asia.secureserver.net
10 smailstore1.asia.secureserver.net
Your MX records are correct.
———————————————

Here is the information from infocenter
———————————————
| Server | Standard Ports | Your Open Ports |
|——————————-+————————-+—————–|
| pop.asia.secureserver.net | 110, 995(SSL) | no POP ports |
| smtpout.asia.secureserver.net | 80, 3535, 25, 465 (SSL) | no POP ports |

What should I do, the webmail works fine, I just can’t send mails via thunderbird

timb said 11 months, 1 week ago:

@wenshan

In your original post you stated the error you received was with logging into ‘smtpout.secureserver.net’ when the SMTP server you will need to use within Thunderbird is ‘smtpout.asia.secureserver.net’. If you make this update to your client settings you should be able to send mail.

Tim B

wenshan said 11 months, 1 week ago:

@timb

It works now, I should have noticed the problem earlier.

Thank you very much.

timb said 11 months, 1 week ago:

@wenshan

You’re welcome, glad to help!

Tim B

itdude101 said 7 months ago:

Thanks alot bro….you solved my problem too

timb said 7 months ago:

@itdude101

Excellent! Thanks for posting on our forum!

Tim B

marketink said 4 months, 3 weeks ago:

This works for me too but only if I delete and then add again my account and manually changing incoming to pop.europe.secureserver.net and outgoing to smtpout.europe.secureserver.net

Didnt work when i tried to EDIT the outgoing servers already installed .

Thanks for the solution