Unable to Scan $HOME/maildir

netcom said 1 year, 10 months ago:

Hi,

Everyday we get this error pop up several times.
Task ‘pop.europe.secureserver.net – Receiving’ reported error (0x800CCC92) : ‘Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click email accounts. The server responded: -ERR unable to scan $HOME/Maildir’

We have tried resetting passwords and setting up the account again in outlook nothing so far has resolved this issue.

I believe the problem is on the server which I don’t have access to.

I found the following information from a quick Google search.

I have called Godaddy several times trying to get this resolved but they have been unable to help and pointed me to this forum.

Please help if you have any information on this error message.

Kind regards,

Simon

netcom said 1 year, 10 months ago:

Information from quick google search:

I recently ran into this problem when our anti-SPAM measures changed. Our qmail email server was bombarded by SPAM and our user’s inboxes filled up. If I connected via IMAP and deleted a lot of messages, the $HOME error went away.

Another method I found at POP3: unable to scan $HOME/Maildir? was to to increase the softlimit for pop3d which is found in your pop3d run script such as /var/qmail/service/pop3d/run (for e.g.): Set softlimit -m 2000000 to higher value.

Found here: http://wook.wordpress.com/2008/04/14/pop3-unable-to-scan-homemaildir/

christianh said 1 year, 10 months ago:

@netcom

There are currently no server side issues that would be causing this issue. You may want to try duplicating this issue on another computer outside of your current network as this appears to be a local connectivity issue.

–Christian

netcom said 1 year, 10 months ago:

Hi Christian

I have duplicated this problem on another computer outside the network. The issue must be with the server.

We are an outsourced IT service provider and the hosting account in question is for a client of ours. I have setup one of the email accounts on my computer to rule out there network and ISP.

Thank you,

Simon

huskerjeff said 1 year, 6 months ago:

Webmail works perfectly for me, but I am getting the same error message when using POP3. Not a problem with my network. Getting the same error on three different devices, including my phone.

Thanks for taking this seriously and getting to work fixing it.

anneg said 1 year, 6 months ago:

I’m having the same problem:

unable to scan $HOME/Maildir

multiple times, today. I’m in Forest Lake, MN, which is pretty far from Europe

greyhound said 1 year, 6 months ago:

I too am having this issue as well (along with POP3 error msgs, issues with my Iphone 4 connecting/deleting emails, issues with duplicate emails being sent yesterday) — nothing is working. I’m about ready to drop GoDaddy and find another provider…

bcustomer said 1 year, 6 months ago:

I’m just trying to confirm this issue too (in NJ, USA) but I can’t seem to get a post through?

chrisg said 1 year, 6 months ago:

@huskerjeff, @anneg, @greyhound, @bcustomer,

I believe each of your issues are related to the known issue we have with our pop.secureserver.net network. At this time, we are currently addressing further reports of this matter through the following Community thread:

http://support.godaddy.com/groups/email/forum/topic/pop-server-problems/?topic_page=1&num=15

Christopher G.

nothappy1 said 1 year ago:

I am getting the same error. repeatedly.. unable to scan $HOME/Maildir. So far the response I get from phone support is that it must be an outlook issue. Except it happens on other machines. And per this thread, it has happened before to other users of godaddy email services. This has to be a godaddy issue. Any advice? I have already deactivated my virus and firewall. Same issue.

daddyproblems said 1 year ago:

I am having the same problem it is on my iphone and my outlook (replicated on a dozen other devices as well). like everyone else I have tried virus, firewall, new profile, etc (yes Chris tried all the Microsoft Knowledge Base steps). Like everyone else I spoke with customer service and was told this was an outlook issue. Please give us some new help on this besides repeating your past statements and referring us to the Microsoft site.

runaround said 1 year ago:

I am having the same exact issue. Two days ago my iPhone and outlook stopped being able to authenticate to the Pop3 server. I can send mail just fine on both but getting:

reported error (0x800CCC92) : ‘Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR unable to scan $HOME/Maildir’

in outlook and a less verbose version of the same message on my iPhone. They keep telling me its not GoDaddy’s server its my email clients or my network which is funny because I’m dealing with 2 different clients (iPhone and outlook) and 2 different networks (comcast wifi and verizon 3G) on 2 different platforms (apple + windows) that went bad at Exactly the same time without any updates applied to either. They are not treating the issue seriously and truly trying to look into it. They say if WebMail is working which it is) then their servers are fine which clearly is not the case.

Did anyone make any headway on this issue?

retail1031 said 1 year ago:

I am having the same problem – I tried creating a new outlook profile with no success, still getting the Enter Network Password dialogue box over and over again.

-ERR unable to scan $HOME/Maildir’

chrisg said 1 year ago:

@retail1031, @runaround, @daddyproblems, @nothappy1,

Thank you for each bringing up the recent occurrence of these issues. Reviewing your details I have also confirmed similar reports which our Email team has been investigating and we have determined that most cases where the “-ERR unable to scan $HOME/Maildir’” message was being duplicated was being encountered in mail accounts with an extremely high number of messages being found within the inbox folder.

This issue has been brought to the attention of developers who are working on getting this addressed in a future update. In the meantime, a temporary fix that has been found has been to move or otherwise remove the messages within the inbox to another folder within your web mail interface. Significantly reducing the number of messages stored within this folder has resolve the issue from further occurring within both Outlook and Mobile clients.

Christopher G.

well said 1 year ago:

has this been resolved? I am still having this problem and have wasted hours trying to resolve it.