Using the new Express Email Marketing Editor
Stacey said 2 years, 2 months ago:
Q: How do I change the background colors in the new editor?
A: There are now 2 two ways to change the background color:
• Place your cursor in the cell you want to change colors, and then from the editor toolbar select Change cell background color.
• You may also right click in a cell to display a menu option letting you change the cell background color.
Q: Did you know you can right click to display a menu offering several editor commands?
A: If you can’t find the icon in the toolbar that suits your needs, try the right-click menu, which displays several editor commands. For example, you can insert cells, rows, columns, and tables. You can also add, delete, copy and paste those cells, rows and columns.
Q: If my new or copied campaign doesn’t display the way I want in the new editor, what should I do?
A: If you aren’t comfortable using the new editor or if a previous campaign does not display the way you want in the new editor, you can switch back to our old editor. When you select Switch to old editor from the Edit Campaign page, the old editor displays. You can edit your campaign and access the old image gallery, as well. Please note you can go back to the old editor for a limited time, so we encourage you to send us feedback on any issues or problems you are having.
Q: How do I add a section in the new editor?
A: Highlight the rows of the section you would like to copy, and then right click. The right-click menu displays. Select Row, and then click Copy table row. Place your cursor where you want to paste the row, and then right click. The right-click menu displays. Select Row, and then click either Paste table row before or Paste table row after. You can also highlight the rows of the section you want to copy, press Ctrl+ C on your keyboard. Place your cursor where you want to paste the row, and then press Ctrl+ V on your keyboard.
Q: What do I do if I copy and paste a section, but the section doesn’t display correctly?
A: Turning on the gridlines before you copy and paste will prevent the section from displaying incorrectly. To turn on gridlines, from the editor toolbar select the Toggle guidelines, and then copy and paste. This should prevent formatting issues.
Q: If my custom html campaign doesn’t display the way I want it to in the new editor, what do I do?
A: If your custom html campaign doesn’t display the way you want in the new editor, you can switch back to our old editor. When you go in to Create a campaign and select Custom HTML click Switch to old editor from the Edit Campaign page before you upload your custom html file. Once you are in the old editor upload your custom html file. The campaign may display differently depending on which editor is used. If you do not like the way your custom html displays in either editor you may want to try using a tidy html tool. See below for examples:
http://infohound.net/tidy/
http://premailer.dialect.ca/
http://www.pelagodesign.com/sidecar/emogrifier/
soapoperajewel said 2 years, 1 month ago:
I am trying to use the customHTML to create a new campaign (as I’ve done for years prior). Now, with this “new & improved” system, I cannot create a custom campaign at all. Java is enabled in my browsers (I’ve attempted this customHTML creation in FF, IE and Chrome to no avail). I have also attempted to switch back to the old editor, yet, when I click that button option, NOTHING happens.
Please let me know what checks and balances I should verify within my system in order to create a new customHTML campaign. The only options I can edit in the custom window are the Campaign Name, Subject and Social Network. There is NOTHING else available to edit and/or add in this window.
These system upgrades are costing business dollars-by-the-day and so far, I’m not impressed GoDaddy!!
Regards,
Liz T.
Soap Opera Jewelry
http://www.SoapOperaJewelry.com
soapoperajewel said 2 years, 1 month ago:
Has anyone successfully used this NEW email marketing system to generate a customHTML campaign this morning?
Deleted User said 2 years, 1 month ago:
@soapoperajewel,
There are several options available in creating custom campaigns with our new editor.
1. Upload custom html files
2. Copy previous campaign
3. Create a new campaign from scratch.
Upload custom HTML file
From the Email Designer Tab click Create Campaign
Select Custom HTML from the Category drop down
Click Upload HTML file button.
Select your HTML file and click Open
Copy previous campaign
Some customers like to use prior campaigns as a template to make simple modifications to for their proceeding newsletters.
To copy a previous campaign click View Email Campaigns from the Email Designer tab.
Click Copy Campaign (icon appears as two sheets of paper) in the Actions icons next to the campaign you wish to copy.
Next make the changes you desire in the editor.
Creating a new campaign from scratch
From the Email Designer Tab click Create Campaign
Select Custom HTML from the Category drop down
As you see this will display an empty space below the editor toolbar.
There are several options available including creating tables, inserting images and pasting text from Word.
The new editor contains more advanced options then our prior editor and may take some time to get accustomed to.
Thanks,
Jeff
soapoperajewel said 2 years, 1 month ago:
Jeff,
sorry to say that I’m not certain the email marketing is actually working the way you have detailed above. I followed each step for both the creating a new customHTML and/or copying a previous HTML campaign. Both options take me to a screen that looks like this (link will result in a PDF version of screen print):
https://acrobat.com/#d=kRIDWNe*QOnaIPEyMS56Lw
Please note that javascript IS enabled and that this operation has been tried on three different computers with different operating systems (both Windows7 and XP) and in the following browsers: IE8, IE9, FF and Chrome.
Each and EVERY variation results in exactly the same screen as in the above link. In addition, the “switch to old editor” button does not function on this screen.
We anxiously await any information you can provide so that we can send out our bi-weekly email campaign ASAP.
Regards,
Liz T.
Soap Opera Jewelry
http://www.SoapOperaJewelry.com
Deleted User said 2 years, 1 month ago:
In the screenshot you provided the message “To use this form, you must have javascript enabled.” appears. Being that you are experiencing this in multiple browsers and workstations I would first suggest inquiring with your network and/or desktop support team to determine if they are disabling javascript via a group policy. If this is the case you will need to request they add ‘app.expressemailmarketing.com’ to the list of trusted sites. If the team is not explicitly disabling javascript we then need to enable it. In order to enable javascript this can be achieved two ways.
1. Enable javascript for the browser(s)
Internet Explorer – http://support.microsoft.com/gp/howtoscript
Firefox – http://support.mozilla.com/en-US/kb/JavaScript
2. Enable javascript for the site.
Internet Explorer – http://windows.microsoft.com/en-US/windows-vista/Security-zones-adding-or-removing-websites
Firefox – To add the site to the trusted sites list:
At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click Options
Select the Security panel.
At the right of Warn me when sites try to install add-ons, click Exceptions….
In the Allowed Sites – Add-ons Installation dialog, the list of permitted sites is displayed. The current site URL is inserted into the text field.
To allow the site, click Allow. Then, click Close.
Thanks,
Jeff
ashleyette said 2 years, 1 month ago:
The solution doesn’t work. I’m having the same Java issues. I’ve tried two different computers on two different networks using two different browsers. I’ve updated Java, made sure it is activated, and added http://app.expressemailmarketing.com/ as one of my trusted sites.
I too have a campaign I need to send out ASAP. Please let us know when this is fixed.
Wolfpack45 said 2 years, 1 month ago:
I am having the same issue. What I did to work around it was copy the HTML from a similar campaign to the clipboard and created a new campaign. I made any changes and sent myself a test message. Don’t drop out of editing, or you are screwed, you can’t go back and edit even the subject line. Also, if you schedule it, the schedule is off by 2 hours, so I found out the hard way yesterday by sending an uncompleted piece of crap instead of the finished product that I had tried to schedule out an hour. I clicked schedule and it started to send and I was hosed.
soapoperajewel said 2 years, 1 month ago:
I concur… Jeff, the solution(s) you provided do NOT work for the email marketing! Please have whatever team necessary look at this ASAP and fix it so we can move on with making money!! I am certain that we are not the only ones with this issue..
Please post again when GoDaddy has successfully tested this in a LIVE user-based setting so we can immediately generate a new campaign without spinning our wheels and wasting precious time. Or, simply revert the system back to the way it was until such time when the testing is really complete and successful.
Either way, we look forward to hearing a resolution today.
Thanks,
Liz
bb said 2 years, 1 month ago:
I am terribly sorry that this happened to you all. We exhaustively tested this release before, during, and after the deployment. Clearly, we missed some particular combination of circumstances and we are working to identify exactly what those are.
The dev team is working on this right now and we will have a fix as soon as we can. Once that’s done, we’ll post in this thread and then add this situation to our set of test cases so it won’t crop up again.
Thank you for your patience,
Bill
Development Manager, Express Email Marketing
bb said 2 years, 1 month ago:
We have deployed the fix for this and understand the nature of this issue. Please try your campaigns again and let us know if it worked as we expect.
Thank you for your patience on this!
Bill
ashleyette said 2 years, 1 month ago:
I don’t know if anyone else has noticed this, but my campaign is taking forever to send. I am subscribed to my own mailing list. I sent my campaign over an hour ago and still haven’t received the email to my inbox. Only 20 people out of 300 have viewed their email, so I know something is up. Just wanted you to be aware. Before the update, I would receive my newsletter almost immediately.
ashleyette said 2 years, 1 month ago:
It has been around 10 hours now and I still haven’t received my newsletter. 48 of 301 people have opened the email, so I know it’s sending, but where’s my email?
bb said 2 years, 1 month ago:
@ashleyette Thank you for bringing this to our attention. We had a problem with one of our mailer services and that was causing mailing rates to go more slowly than usual. We’ve addressed that problem and, once the service gets caught up, things should go at their normal rate.
FaithfulClient said 2 years, 1 month ago:
Anybody know how to change the timezone on emails? I scheduled one for 9:00am Eastern and it went out at 6:00 in the morning! I figured there must be some setting that controls the timezone, but I can’t find it.
12 min expected wait time