Are you happy with Godaddy?

shajhan said 1 year, 2 months ago:

i created an account yesterday and im bloody struggling to access cpanel. i regret buying a server here

stinkfizzle said 1 year, 2 months ago:

The dedicated server was a nightmare for my company. GoDaddy swore it was my configuration. I ran the same exact setup on our network for several years with no issues. Transferred to another hosting company, ran the same exact setup and haven’t had a single outage in over a year. The dedicated GoDaddy server would crash daily, GoDaddy swore it was my setup. I believe it was a lemon server they had me on, I’ve been a systems admin for almost 20 years…I realize this happens. GoDaddy was completely unwilling t troubleshoot the issue with me. Stay away my friends.

era said 1 year, 2 months ago:

I am new to domains and after much consideration i decided I’d get one to help promote my very small, family run business. A lot of people have referred me to Go Daddy because of the pricing, so I thought why not? And honestly, after only a few days I’m so sorry I did. All I wanted was a domain with a few extra email boxes (which I purchased separately) and possibly an easy web builder and hosting option (which I bought yesterday).

Before I continue, I’d like to say that admittedly I’m not very tech savvy. I started my net life with a Mac, I love (loved) iWeb. There’s a reason for that. I’m sure for those net techy people Go Daddy is probably fine, but some of us have different priorities and needs. Go Daddy is NOT a good fit for me (and I’m sure I’m not the only one). Having said that, as a paying customer these are my particular issues so far:

Web Hosting Deluxe Package: The templates are pretty good but the building is a nightmare. It makes other web builders (iWeb, iPage and god forbid, even yahoo) seem like a walk in the park. I absolutely hate it. When I call support for help, they are condescending at best and I get told to hang out and learn more, that I’m just not used to it. Well, I may not be savvy but I’m far from being the dimmest bulb in the shop and I know when something is not going to work for me. On top of that, when I signed up for the web hosting they said it would be $6.99 but in my account details they charged me $8.99. Not that I care about the $2.00. In fact, I just want to cancel the web package all together. I haven’t called support yet as I just dread hearing the eye rolling tone of voice on the other side.

The email? Well, I’m sure it works alright but I absolutely hate it. And for much of the same reasons that I believe Go Daddy is not a good fit for me, There is just way too much going on. Too many redirects, tabs, sign ins, drop downs, promos, etc. I need (and want) a simple, clean interface that helps me have an easier time when conducting business, not an assault on the senses. So…

All I want is my 1 little domain with the privacy registration and protection I paid for and the 1 free email that came with it. I’m really hoping that when I call for a refund on the website and extra email boxes that I get someone more responsive to my needs and requests than I’ve gotten thus far. No.. I’m not happy.

era said 1 year, 2 months ago:

As it turns out, I called customer service and got an agent that was very responsive, listened and resolved my issues. Kudos to him! It’s too bad the other 5 CS reps I’ve spoken with over the last 3 days weren’t as accommodating, I might not have packed up my bags and left for somewhere where they appreciate their customers. What a shame.

troygroup said 1 year, 2 months ago:

They have good products but worst support.

adamr said 1 year, 2 months ago:

@Everyone

We would once again like to thank you all for the continued feedback! We will continue to monitor this thread and relay the feedback received to the appropriate departments.

-Adam

cori said 1 year, 2 months ago:

It’s very hard to get around the site once you have an account. You don’t know what you have bought and what it does. The sight isn’t very user friendly.

nicmakaveli said 1 year, 2 months ago:

Things I like about Godaddy.

I started doing business with bluewin (local provider) and moniker, both are great though the more stuff I did the more convenient Godaddy became.
I disagree with most of the above about the service being to complicated.

I think once you set up 2, 3 sites on Godaddy it’s fast and simple.

However as business grows and you need more reliability this changes.
I thought of moving from Godaddy several times after crashes and I loose several thousand USD in business.
I stayed for two reasons, great customer service over the phone (the ticket guys are useless, or if it’s the same, I guess they behave differently when they speak to you)
I had a hacker once or so they said get in, anyway stuff was being deleted manually, very sad but the guy steve was on the phone with me for an hour and very proactive and determined to fix it (mind you that cost me about 300 US$ in phone costs and there is enough issues that calling from china I had to call them alot so over the years the cheap prices are double by phone bills to call the US)

After that incident, I decided I’d stay, I called everytime when I had questions and other issues arise and it was fixed quickly.
Tech glitches happen, everywhere, and I’m happy if you fix it for me, I don’t sweat the cash lost if you help me, and I can see you’re concerned.

The second reason I stayed was laziness, my partner and I hold several hundred domains and dozens of sites, moving them would cost a fortune.

I think they changed the people behind the desk.

In the last several months we had a lot of crashes and issues, and people on the phone couldn’t help you anymore. They can only ESCALATE it, they all use the same word.
Then you get a ticket and it says it’s fixed.
Which it is.

However my main server crashed twice today and yesterday, and though the business keeps running (expenses) I lose customers to competitors and a lot of money.

Which is not their problem, having a tech search engine dependent business is my problem.
Though not being able to tell me what’s wrong, leaving it on the side, and telling me I can’t talk to anyone to find out what’s wrong when I’m losing thousands of dollars is Godaddy’s problem.

You are convenient, great to start out, I find the Cpanel extremely easy.
And I loved Customer Service (over the phone only)

Yet to anyone hoping to get real tech support and relying heavily on your websites for business.
Maybe you should consider other options as well, smaller means maybe that you can talk to whoever is fixing your problem directly and there is more flexibility.

It’s business, and you cannot blame godaddy for providing low prices yet they aren’t able to give you tailored solutions. that’s why the prices are low.

PRICE to Value
great.

Though if you changed CS Staff or training, please change it back, talked to 4 people in the last 48 hours, 1 ok, the other three were lucky that this was a phone conversation.

jen121996 said 1 year, 1 month ago:

I am so very disappointed. I have tried and tried, but have gotten basically no where. I do not have time to spend hours on a phone call. I was expecting a walk through tutorial type area where it would show you what to do for beginners. Everything looked like it was so easy in the advertisements. I wish there had been an area where yu could try befor you buy. I want a template that goes more to what my site represents. I cannot get it to attach to my facebook page at all. I tried to publish what I have done so far just to have something and it gave me errors.

tx_kirston said 1 year, 1 month ago:

I would have said I could do better, until I tried. I took one website to 1&1, wow that was such a mistake. I can’t get logged in and can’t get a person who can help me in English. Anytime I have questions with my godaddy, I can get some one who understands me and who I can understand. They are always quick to help, while they are always trying to get the up-sale…I can live through that, if I can get to my website. SO YES, I’m very happy with GoDaddy.

wwwjohnn said 1 year, 1 month ago:

yes i am happy with go daddy he all was do what he say and will not scam you out of your money you can go to go daddy any time for help and you will get it fast when you see the word go daddy you have found a friend go on to go daddy and make my day

vrovl said 1 year, 1 month ago:

I am a simple “do it yourself website and half a dozen email addresses” users and my problem with go daddy is their lack of interest in teaching how to user their product or solving set up problems. They know full well most people use one of the major email managers yet the instructions suck and are way out of date. The response that they only provide help as a courtesy is BS, they don’t want to. Open up any access page into to go daddy and you can see their interest, sell you more stuff. I don’t speak geek and I hate acronyms. HELP, go daddy’s help needs HELP!

drkokai said 1 year, 1 month ago:

No im not!

brian559 said 1 year, 1 month ago:

Called right now and spoke with Tech support. Worst support I have ever had to use. The support Tech (Kevin) instead of answering my direct question of how to shrink the header box in their Blank Template. Kevins answer instead of helping or even looking at my site was to change templates. He said go to support.godaddy.com
that was all he did. I think if i pay for something they could at least provide support as they say they do. Kevin should support nothing as he shows that is what he knows about the product he supports.
Go daddy sucks will be moving all my domains, and site to someone else after speaking to kevin.

adamr said 1 year, 1 month ago:

Thanks for the additional posts! We appreciate you taking the time to share your experiences with us.

@brian559

What you are trying to accomplish will require some custom CSS. Our general support teams are extremely limited in the support they can provide for custom CSS issues. I would also encourage you to create a new Support Forum topic related to your issue. We have a few forum users with experience in CSS that may be able to point you in the right direction.

-Adam