domain won’t work without "www"
luisito77 said 1 year, 5 months ago:
Hello I have a domain: http://www.pinkrhinodesigns.com and works just fine. But when I put pinkrhinodesigns.com it doesn’t work. It’s not working without the ‘www’.
In my CNAME I have:
host:www/points to: pinkrhinodesigns.bigcartel.com
I really need help! What should I do?
Baillee said 1 year, 5 months ago:
When I do a DNS look up on your domain name, I see that your A record is set to 126.96.36.199, which is our Parked IP address. That is why you are getting the Parked Page when you visit your site. Since you can get to your site by going to pinkrhinodesigns.bigcartel.com, I suggest you forward your domain to pinkrhinodesigns.bigcartel.com, and then set your WWW CNAME record to point to ‘@’. Here is some information on forwarding:
Hope this helps!
rellimnitsuj said 1 year ago:
<p>Hi Luisito, I have EXACTLY the same issue (and I’m also using Big Cartel). It looks like yours is now fixed, and it still displays your custom URL rather than the .bigcartel address. </p>
<p>Can you tell me how you forwarded your domain to achieve this? (What controls did you use in the GoDaddy panel, and did you use “forward with masking” or something?)</p>
<p>I would think that since the www is working, I should just be able to go under “host” and change it from an IP address to something else…..?
chrisg said 1 year ago:
Could you provide the domain name you are currently encountering these issues with? I could look over the current DNS settings and advise if the forwarding instructions previously referenced by @Baillee would be ideal for your specific situation.
chrisg said 1 year ago:
Yep, when testing marketincsolutions.com I see your site just fine. The issues with the ‘www’ version is cause you are missing the CNAME Zone file that points to ‘@’; which signifies that all ‘www’ inquiries should be resolving to the same location as the root domain.
This can be fixed by checking your DNS Zone Files to make sure you have a Host record for ‘www’ setup under the CNAME that points to ‘@’. If you do not see any existing record for ‘www’, it will need to be added. All these changes can be done through your DNS manager:
Nate D said 10 months, 3 weeks ago:
<p>@organovita – It appears your domain is pointed with a CNAME record. You can forward (do not use masking) yourdomain.com to http://www.yourdomain.com following the steps of this article:
chrisg said 10 months, 3 weeks ago:
I would agree with @Nate D in this instance. Since the domain is using a CNAME record for ‘www’ to point to your site, forwarding the root domain to the ‘www’ as describe should resolve the issue.
kss007in said 10 months, 1 week ago:
i am having same issue with my domain name .. bonelss.in
chrisg said 10 months, 1 week ago:
Are you sure this is the correct domain name? I was just running DNS test results and was not finding an active registration for bonelss.in listed in the WhoIs. This would indicate that the domain has not been registered for use.
tim_a said 5 months ago:
Hello. I think I’m having related issue. My domain is http://www.lovepraylive.com and works just fine. But when I put lovepraylive.com it doesn’t work too. When I try to assign in Host the lovepraylive.com and then save, the refreshed page displays @ in what I assigned to as lovepraylive.com. Please help.
chrisg said 5 months ago:
The pages I am seeing when visiting http://www.lovepraylive.com/ or http://lovepraylive.com/ appear to be associated with Google App services. I would advise contacting their support in regard to why your site is not resolving through the root domain while the ‘www’ address is resolving without any issue.