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> Forums > Go Daddy Customers > email status = "active", but does not work

email status = "active", but does not work

Viewing post 1 to 2 (2 total posts)

db297 said 1 year ago:

My email status is finally set to “active”, but when I tried it – it does not work. I sent myself an email 2 days ago and I still haven’t received it.

What do I do next?

Thanks

GoDaddy Expert sherrod said 1 year ago:

@db297,

It sounds like the Domain may not be pointing to the Correct MX Records.

To ensure the Domain is pointing to the Correct MX Records you will want to follow the steps in: Checking Your MX Record Settings in the Email Control Center.

If you continue to have issues you may wish to contact our Support team as they will be able to review the specific account in question.

Sherrod

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email status = "active", but does not work

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