Help with Installing to Root Directory
addingepi said 1 year, 2 months ago:
I am attempting to install a web analytics tool (SlimStat) for someone with a GoDaddy account.
I have installed it for myself on GoDaddy, with no problems, but when I attempt to set it up in the same way for her, the page is blank when I try to initialize the application. (Step 2 here: http://slimstat.net/install)
The difference, I suspect, is how her GoDaddy account is set up:
When I FTP into my account, I am able to add files and folders to the root directory: /
So when I add the slimstat folder, it is at
I had no problem with this.
With her account, when I FTP, I am automatically taken to a subdirectory: /hersubdirectory
However, any of the files added to this subdirectory apply to her main domain. So the index file in this directory controls hersite.com Note: I was not involved with setting up her GoDaddy account, to this setup is new to me. I have no idea why it is taking me to this directory instead of the root.
When I add slimstat to this sub-directory (/hersubdirectory/slimstat) and attempt to access it via hersite.com/slimstat that is when I run into problems. It doesn’t give me an error. It it just a blank page. I am assuming this has to do with how the application is set map to the domain.
Also, when I attempt to navigate up to her root directory in FileZilla, it gives me problems. I can navigate up via “..”, but there is no listing for /hersubdirectory under the root – it is just empty – and I am not able to add any new folders to this root.
staceyh said 1 year, 2 months ago:
@addingepi Were you added as an FTP user? If that is the case, then you may not have been given root access. Additionally, if her site is an aliased domain, it would not direct to the root. You may want to ask the site owner how the site was configured or if they can give you root FTP access.