Error installing Joomla
goddard88 said 1 year ago:
I had Joomla installed already, but lost my password, so I uninstalled and reinstalled it to start over. While going through the installation process, it gives me a server error. If I try to log into site.com/administrator it says
“PLEASE REMEMBER TO COMPLETELY
REMOVE THE INSTALLATION FOLDER.”
I do not know where to go to do this, can someone please help, the technical support will not answer my question.
adamr said 1 year ago:
@goddard88
You can delete the installation folder using our FTP File Manager. This article will show you how:
Deleting Files or Folders Using the FTP File Manager
If you installed Joomla into the root of your hosting account, the installation folder should be located in the root of the hosting account.
Keep in mind that our email support team responds to support requests in the order they are received. You can see the expected response time by clicking on the ‘Contact Us Online’ button on the right hand side of this screen. If you ever need immediate assistance, please get in touch with our 24 hour telephone support team at 480.505.8877.
-Adam
3 min expected wait time