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Zen Cart admin login problem

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Profile picture of MBanu

mbanu said 3 months, 1 week ago:

Hello
I just installed the Zen Cart platform with succes but when I try to login in the admin page it says that my username or password is wrong, which is wrong because I typed them correctly
And when I try to resend a new password on my e mail, it says that they sent a new password but they didnt..so, please help me.
Thank you,

Profile picture of sergiop

GoDaddy Expert sergiop said 3 months, 1 week ago:

@mbanu

Please verify you are using the correct login information using the following instructions.

Viewing Your Passwords for Go Daddy Hosting Connection Applications

If you are using the information as listed and are not able to login, I suggest you try using a different web browser or clear the cache on your current browser to see if this corrects the issue.

Clearing Your Browser’s Cache

Hope this Helps!
Sergio P

Profile picture of MBanu

mbanu said 3 months, 1 week ago:

@sergiop
Thank you for responding Sergio P, but unfortunetly it doesnt work

First of all, I verified and reverified the informations from go daddy hosting connection, I used them correctly and for nothing and when I tried to request a reset to my password it says that its been sent but its not

Second of all, I tried the admin page with Firefox and IExplorer, and cleared the cache to both of them, and still nothing

The odd thing is that the fronthead site work very well ( the sample data ) and after the installation part it appeared a message that said ‘installation succesful’ and no error.

Do you think I should delete the application and installed it again?

If you have another ideea you would be very helpful
Thank you,

Profile picture of sergiop

GoDaddy Expert sergiop said 3 months, 1 week ago:

@mbanu,

That would be my next suggestion. You can use these instructions to uninstall if you need them.

Uninstalling Hosting Quick-Install Applications

Rgds,
Sergio P

Profile picture of susanbates

susanbates said 3 months ago:

So Zen cart is installed, but I do not see anywhere thatthere is an admin p[anel to set up a store. What amI missing?

Profile picture of JasonP

GoDaddy Expert JasonP said 3 months ago:

@susanbates

You should have a link on the site to your admin panel. If not, try the following URL(Using your information):

http://www.yourdomain.com/storename/admin

Hope this helps,

Jason

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