Blackberry Application – Help us to make it better

cb said 2 years ago:

We’re working hard to make our Go Daddy Blackberry application the very best it can be. Unfortunately, we have difficulty reproducing some of the errors that customer experience. We would greatly appreciate your help in finding and reproducing these errors.

If you experience an error, we would love to hear about it. Most importantly for us to fix a bug is the environmental information specific to you. Please include the following information, along with a short description of the problem:

Phone model – found in ‘Options’ – ‘About’
Operating system number – found in ‘Options’ – ‘About’, starts with a ‘v’ then a series of numbers.
Do you use a corporate Blackberry Enterprise Server? (Y/N)
A brief description of the error, and what you were doing at the time it occurred within the application

And thank you for your help improving our Blackberry application!
-Chris & the Mobile Development Team

bobbyb said 2 years ago:

Phone model – Blackberry 9630 (Tour) VZW
Operating system number – v5.0.0.591 (Bundle 1059, Platform 4.2.0.284)
Do you use a corporate Blackberry Enterprise Server? Yes
Con download and install, but when I try running the application I get a “Uncaught exception; java.lang.error”, and when i click on it again, I get just an OK button displayed. I downloaded version 1.2 of the GoDaddy blackberry mobile app.

said 2 years ago:

@BobbyB,

Thanks for the feedback. I will make sure someone gets your information.

-Clint

cb said 2 years ago:

Hi Bobby,

We have seen other error reports very similar to this one on that same phone. We are working to procure that phone with a similar setup. Unfortunately we cannot recreate the error using the Blackberry simulator.

Thanks for the information! Hopefully we can solve the issue soon.
-Chris

netors said 2 years ago:

Phone model: Blackberry 9000 (bold)
Operating System Number: v4.6.0.282 (Platform 4.0.0.235)
Blackberry Enterprise Server? No
Same issue, after install, i get “Uncaught exception; java.lang.error”

cb said 1 year, 11 months ago:

Hi netors,

First let me apologize for the lack of response. We have been working with your information since you posted it, and intend to post an update to the app soon that we hope fixes this issue on most phone models.

Thank you for your feedback!
-Chris

cb said 1 year, 11 months ago:

Just a follow-up; netors we released a new version of the application last week which should have fixed the issue you were seeing. If the problem continues can you please let us know?

Thank you,
Chris

Deeps said 1 year, 1 month ago:

Hi Chris,

Phone model – BB BOLD 9780
Do you use a corporate Blackberry Enterprise Server? N
I reside in UAE & here the BB app world does not work, would like to know how do i get my Go daddy Mobile mail on BB without downloading the application.

Thx!

cb said 1 year, 1 month ago:

Deeps, sorry to hear that you can’t access BB App World, but we do have a solution for you. You can access Go Daddy Mobile Mail directly at the following url:

https://mm.mobilemail.secureserver.net/

Please let us know if we can be of further assistance!
-Chris

dcsign said 11 months, 1 week ago:

Would be priceless application if it supported Off-site DNS Hosting page and management. Thanks you much
BB 9700, OS6

guerllamo7 said 8 months, 2 weeks ago:

Hello,
Blackberry just released its new flagship device, the Bold 9930. Would you please update it. I am told it is a minor tweak to the app to get it to run on OS7.
Thank you, and we love your service.

JasonP said 8 months, 2 weeks ago:

Thanks for the update, I will pass this thread on to our Developers!

Jason