Problems with Online File Folder
supermouse35 said 2 years, 9 months ago:
I’ve been having real problems uploading files to the File Folder the past few days. Once the file finishes uploading, it takes forever (upwards of 2 minutes) to get the “file uploaded successfully” message. I just tried uploading a file and got a message saying “File not uploaded successfully (status 5)”, whatever that means. I’m using Firefox on a Windows 7 system, and I have never had this problem until just a few days ago. Anyone know what’s going on?
chrisg said 2 years, 9 months ago:
This matter would be better addressed by contacting our Live support directly as your issue appears to be unique to your account. We can then research your account to better determine the cause of the error uploading files to your Online File Folder account and the proper steps that would be necessary to correct the issue.
Our Live Support Department is available 24/7 and can be reached at http://support.godaddy.com/support/?ci=15536.
David D said 2 years, 7 months ago:
I am a big fan of GD and its products and one of the reasons is the US-based customer support and strong product knowledge. I also had a problem with the functionality of the OLFF (in my case using it in the dive map mode),and it turned out to be a conflict with a recent Norton 360 update.
My customer support rep nuded me through the process of elimination that identified this conflict and temnporarily fixed it by turning off the anti virus. I was not happy about GD’s lack of ownership of how to solve this issue permanently. I was directed to Norton, but I told him this is an issue that behooves GD to know how to correct permanently as Norton is the 800 lb gorilla and GD is the scrappy upstart.
Though I haven’t fully tested it, I believe the solution is to change the firewall setting in Norton to ‘Allow’ from ‘Auto’ for the Desktop Tools program. Not difficult and if correct should be added to GD support notes.
Also, the OLFF product desperately needs an access control feature to subfolders within an OLFF so certain files can be accessible to certain members of a work group. In this area, GD is falling behind the competition.