Sync: Always showing "scheduled automatically" message

ppgupta said 10 months, 1 week ago:

I want to sync one folder(4 GB size) with online storage(only upload). I’ve set the schedule as automatic and it always shows “scheduled automatically” and I see nothing in the online destination folder.
What is going on? When will it really start storing files in the online storage?

mike42 said 10 months, 1 week ago:

@ppgupta,

You should be able to see what is happening with the Sync when you go to your logs for it. You should be able to open the sync and select Show Log, and it will show anything that may have been happening with it, such as if it failed.

–Mike

ppgupta said 10 months, 1 week ago:

Even after seeing the log I’m clueless. What is the meaning of “completed”? Here is the log:

Synchronization started Sun, Jul 15, 2012 14:52
Synchronization completed Sun, Jul 15, 2012 14:56

Synchronization started Sun, Jul 15, 2012 14:57
Account Quota Exceeded
Synchronization completed Sun, Jul 15, 2012 15:01

Sync failed due to login failure Sun, Jul 15, 2012 16:06
Synchronization started Sun, Jul 15, 2012 16:21
Synchronization completed Sun, Jul 15, 2012 16:25

Synchronization started Sun, Jul 15, 2012 16:25
Synchronization completed Sun, Jul 15, 2012 16:30

Synchronization started Sun, Jul 15, 2012 16:36
Synchronization completed Sun, Jul 15, 2012 16:40

Synchronization started Sun, Jul 15, 2012 18:41
Synchronization completed Sun, Jul 15, 2012 18:45

Synchronization started Sun, Jul 15, 2012 19:10
Synchronization completed Sun, Jul 15, 2012 19:14

Sync failed due to login failure Sun, Jul 15, 2012 20:56
Sync failed due to login failure Sun, Jul 15, 2012 21:39
Synchronization started Sun, Jul 15, 2012 22:09
Synchronization completed Sun, Jul 15, 2012 22:13

timb said 10 months, 1 week ago:

@ppgupta

As the log says it is completing, I would advise you to completely uninstall workspace desktop, delete the workspace folder, empty the recycle bin, restart your computer, and then re-install a new copy of workspace desktop.

This will ensure that when you set up the sync, it works properly unless the account is out of sync entirely. If this does not correct the issue, we would need you to provide our Support Team with the actual sync log of the sync in question along with the desktoptools.log and offsyncservice.log files in the My Documents folder for review.

Tim B

ppgupta said 10 months, 1 week ago:

I’ve tested with a test folder and it worked. But the current folder size around 4-5 GB with huge number of files.
How can I know that sync is working properly?

timb said 10 months, 1 week ago:

@ppgupta

Keep in mind that the upload limit is 2GB. You can upload as many files or folders, at one time, to your Online Storage as you want. If you upload a large number of files at one time, it may take several minutes to complete.

Tim B

ppgupta said 10 months ago:

I’ve another problem. Today I added another large folder(STATIC) to be synced(upload only). Instantly it showed “succeeded” while there are tons of files in it. No information in the log.
How do I find out what’s going on? I’ve already reinstalled the Desktop tool and I don’t want to reinstall it second time without seeing any reason to do.

I’m unable to find any help information about this. I’ve searched all of your documentation.
The first folder(anurag*) I’ve added shows shows “Checking…” but nothing really gets trasferred.
Please answer my questions clearly.

ppgupta said 10 months ago:

Oh now I see both folders getting reflected in the remote storage. Please ignore my last post.

timb said 10 months ago:

@ppgupta

Thanks for the update, glad to hear it is working properly for you.

Tim B

ppgupta said 9 months, 2 weeks ago:

I reinstalled Windows after crash and for all 4 days Workspace Desktop showed “only checking…” . And now “Account quota exceeded”. My folder-to-be-synced size is only 2 GB.
As per you advice I need to reinstall it again. When will it start syncing it? There is no mention anywhere about it in the help.

I’m really very sorry to use this tool.

timb said 9 months, 1 week ago:

@ppgupta

After reinstalling Workspace Desktop, you will need to reconfigure your sync folders and sync options. If you continue to experience an issue with Workspace Desktop after reinstalling, please contact our Support Team for additional assistance.

Tim B