Can’t pre-auth, then settle later? What good is the PaymentTech link?
photomonet said 1 year, 1 month ago:
I don’t understand. I
Apparently this feature is no longer available (according to your support)?:
“When customers use a credit card to make purchases from your store, payments are pre-authorized. However, you must manually accept the payments by clicking Capture Funds on the Order Detail page.”
As my business grows, I am trying to automate credit card processing with no success.
Best for my business would be the ability to download the card numbers so that I can process them through my order management system, but have been told that is not possible.
So I decided the next best thing is to link the shopping cart to my Chase Paymenttech account – and have the cart do a pre-authorization, then go into the order and press “process order” once it was shipped. I was informed by your staff that, regardless that it states that open is available with the Paymenttech link, it is in fact, no longer.
That means, as far as I can see, that I have to MANUALLY copy each card number from the GODADDY manage order section into my payment gateway to get a pre-auth and then again to settle the charge.
REALLY??? I mean, I only have a few orders a week now, but what happens when I have 300 a day? I will have to hire a crew just to manage the credit cards.
Ridiculous. So no, I won’t be recommending GODADDY now, that is not an acceptable business model.
Everything else about the company and my site has been fine, this one issue is a deal breaker though.
robm said 1 year, 1 month ago:
I think there may be a misunderstanding. All credit-card information is communicated to Chase automatically, both when getting a Pre-Auth (when the customer submits their order) and when capturing said pre-auth’d funds. Furthermore, there are three ways to capture those funds:
1) Click the Pre-Auth Capture button on the QSC Order page.
2) On the Order Listing page (Manage Orders), there are a series of checkboxes on the left. Check as many Pre-Auth’d orders as you want, then click the Capture Payments button, and payments will be automatically captured for all of them at once.
3) Enable the following preference: Set Up > Store Preferences > Checkout – Payment Rules tab > Automatically capture non-POS credit card orders (checkbox at the bottom). Note: You would not want to enable this preference if you only want to capture funds once the items have shipped. In that case, manually clicking the Capture button is the better method (#1 or #2).
Whatever way you like, there is no copying and pasting of credit-card numbers. QSC communicates all credit-card information to Chase behind the scenes.