Share your experience: Provide a review of Site Analytics

Deleted User said 3 years, 2 months ago:

Share your thoughts with other customers. What was your experience like using the product? Be detailed and specific. What would you have wanted to know before you purchased the product?

tony said 3 years, 2 months ago:

The new 6.0 version lacks less detail than the previous version. Half of it doesn’t even work. It’s laden with bugs and I find it disturbing the version was launched without being thoroughly tested better than what was obviously done. In the meantime I’ve been told I have to wait for a new version before these bugs are worked out. God only knows how long that may be since this new version that is worthless to me just launched. In the meantime I am paralyzed from using PPC advertising because I don’t have functional and informative analytics on my visitors. I guess I’ll have to go back to Google’s analytics. At least if there is a problem there I’m not paying for it. The only compensation GoDaddy wants to give me for hindering my business is “upselling” me on products at discounted rates when buying them for a longer term. They can shove that where the sun doesn’t shine. STAY CLEAR OF SITE ANALYTICS 6.0!!

tony said 3 years, 2 months ago:

Moderate this! I’m going to blog about your bogus product everywhere else. Cheers!

raj said 3 years, 2 months ago:

We have fixed said issues to include information for Current Visitors and our help, so that Ecommerce conversion is located here:

http://help.godaddy.com/topic/390/article/2374

Thanks,

Raj

RichS said 3 years ago:

I am finding the more I dive into GoDaddy products the more disappointed that I become. The simple ability to export visitor information to Excel or PDF is broken. Site Analytics only sends current visitors instead of the selected category.

Tech reps respond with the standard “well, I’m sorry but that is just the way that the feature is coded”. Once again, and very much like QuickBooks integration, Site Analytics is half baked and incomplete. Bob Parsons are you aware of these product issues? Buyer beware!

RichS said 3 years ago:

Tony, I could not agree with you more regarding Site Analytics. I am paying good money to be a Beta Tester!

RichS said 3 years ago:

Bob, you seem like an up front guy. Let’s here from you regarding our product concerns!

mgvincent said 2 years, 11 months ago:

Well I started using Godaddy’s site analytics on May 23, 2010, and I see no problems with exporting a pdf file, haven’t tried the excel format yet. Am I missing something here? I get a pdf file everyday and so does my customer. Haven’t seen anything to complain about yet…

RichS said 2 years, 11 months ago:

mq, the problems that I mentioned above regarding Site Analytics and the ability to export have been recently corrected, QuickBooks integration is still broken.

RichS said 2 years, 11 months ago:

MQ, may we have a link to your page?

ShelLuser said 2 years, 10 months ago:

First of all a “back comment”.. So in about one (1) month GD managed to fix most of the specific issues which were addressed here? I sure can’t qualify that under “doubtful services”.

Now, back on track; my thoughts and my experiences…

For context: I’ve been using GD’s services for some years now. Both personally and business-like (former job). So when I needed to get my “internet presence” back on track for my own company I knew who to turn to.

One of the key assets to my company is network security. Most is business like, but as a side-note I’m also a big promoter for using Firefox together with NoScript (http://noscript.net) and AdBlock pro (http://www.adblockpro.com).

So naturally one of the more widely used Analyzers (Google Analytics) doesn’t cut it for me. NO WAY am I going to dump in javascript code on every page of my site when one the things I’m warning people for is over-used javascript on website. Yet since I’m re-starting my business I still want to keep a good idea on what went on with my company website.

I’m a GD reseller yet since it was quite obvious for me that the Analyzer credit which comes with the reseller plan covers the webstore I immediately picked up site analytics as well. IMO the best option if you’re already hosting with GD.

And I have to say that I’m very pleased with the end results. Being a sysadmin myself I know all too well what you can retrieve from logfiles (for reasons mentioned above I’m obviously also not using real-time analytics) and analytics gives me just what I want from it.

From being able to make it ignore several IP addresses, right to having full control over the dashboard and the details which go behind it (I love your browser diversity; from “Google-Site-Verification” to “Java” (another big issue for me) right to the version separation).

So summing up; I think you provide a great product. It works for me; I get a quick (customizable) overview of the data I need of my site and well.. I think it rocks that you also provide the extra service allowing me to download the logs for myself and analyze ‘m for myself.

I’m well aware that my opinion might touch the regions of a “fanboy” so to speak, but there’s good reasons for that. I mean.. Using website tonight (comes with the reseller account) its not hard at all to “bypass” all of this and simply implement the freely available Google Analytics if you want to. Which made me even more confident to go this way. If you feel strong about your own product in such ways that you also leave room open to your competitors…

And that’s my 5 cents on the matter