Share your experience: Provide a review of Go Daddy SSL Certificates

Deleted User said 3 years, 2 months ago:

Share your thoughts with other customers. What was your experience like using the product? Be detailed and specific. What would you have wanted to know before you purchased the product?

voxinator said 3 years, 2 months ago:

I had never purchased a SSL for a web site before. I told the Godaddy sales person that I needed a certificate for several sub-domains: beta.domain.com, http://www.domain.com, domain.com, sales.domain.com, etc..

I was instructed that the best product for me was a 5 sub-domain certificate. Unfortunately, After installing the certificate on IIS7 I found out the hard way that I needed the certificate that covered unlimited domains because my beta.domain.com is on the same server and IP, but it is a different virtual server that I use for development. The 5 sub-domain cert can only be installed on a single virtual server in IIS7.

It would have been nice if the sales staff had been asked a few more questions to better qualify my sale, and they could have made more money by upselling me on the unlimited cert.

Additionally, I would qualify the after sales support as very poor. As I was told matter of factly by a customer support person from Godaddy, SSL support doesn’t cover any installation support. So, someone who has never purchased or installed a certificate before is largely in the dark.

Had I a choice, I would have purchased my certificate from a source that provided better support than Godaddy and next year, armed with the experience I have now, I may shop elsewhere for my renewal.

My 2 cents..

nickp said 3 years, 2 months ago:

Voxinator,

I apologize for any frustration you have faced in this situation. Unfortunately, we are dealing with some account specific details in this matter that would require you to contact our customer support. If you would be able to send a message to our support staff to the address support@godaddy.com, or from the support feature within your account and reference this thread, our representatives will be able to assist you in this matter.

– Nick

mixdesign said 3 years, 2 months ago:

I am so frustrated with your service. You have the MOST CONFUSING, unorganized method of managing accounts, creating FTPs (which I haven’t even figured out how to do with your company), uploading my website to the world, cPanel access, which doesn’t exist, the list goes on and on and on.

You have a bad product.

msm said 3 years, 1 month ago:

Mixdesign,

I apologize that you find our services frustrating and unorganized. We have support 24/7 that can help you with all the problems you have mentioned, and get you well on your way to having a web site running that your customers can view. Please contact our support team at support@godaddy.com, or from the support feature within your account and reference this thread, our representatives will be able to assist you in this matter.

ShelLuser said 2 years, 10 months ago:

Right, in direct contrast to the start of the thread this is going to look awkward but still… Please be warned; my post is treading on the edge of a rant. All my information is double checked, I make no assumptions what so ever (and certainly no false ones), but still want to make this clear for any possible viewers.

I’m doing a lot with SSL; both normal, and code signing; the last self-signed at the moment. Heck, its one of my companies core business points. And yes, I can really imagine the stories read above. It is a very vague business, for both the customer as well as the merchant. I kid you not!

Seriously; I do agree with the poster(s) above that sometimes thing can be a little confusing. However, so far I always found my own way and got things on the road eventually. But I guess that’s primarily because I don’t let myself be led by any sales person, that’s my role in the process

Well, my story is that of a sysadmin and “CEO” (not as heavy as it sounds if you’re the only employee ) who needed security and went for a his domain provider (by then I was already convinced you were the better deal and moved all my (approx. 20 – 30 domains to you).

And I’ll be blunt; I love you guys for what you provide. Affordable, diverse (just noticed it went from 3 to 2 or I’m mixing things up) but most of all secure…

Ok, here’s the rant. You guys went up to 200% of being trustworthy in my book when the “Debian SSL disaster” struck in May 2008.

Without going into too much details (but still trying to make it understandable): Someone who took it upon himself to “import” the “openssl” program (command line utility for Linux; used to create, process, administer and view SSL certificates and associated keys) into the Debian Linux distribution had this weird idea that something wasn’t right. Personal opinion: He thought he knew better how things worked than the original author did and actually changed parts in the source code. The results were a disaster, and that’s an understatement.

Instead of improving stuff this dude actually introduced a horrible security hazard. Better put: his efforts build in an exploitable backdoor into every certificate made/requested by the openssl program. The Debian Linux distribution is one of the bigger and very popular server distributions out there. The same applies to Ubuntu (a direct descendant to Debian).

So far the tech. stuff. What did GoDaddy do when this plain out disaster finally surfaced? Simple, what any self-respecting company who takes internet security should do. Face a lot of customer grievance but revoke (and re-issue) every untrustworthy certificate out there.

Being a sysadmin and a tech person myself I feel the pain here (no kidding), I really fully recognize the tremendous effort which had to go into this stuff. And running my own company I also see the money which was lost here. Can’t fool me; this was an investment, had to be.

Yet GoDaddy did just that. And I can mention several ssl providers who didn’t. Worse: who didn’t even realize that such a situation was going on (eventually after 6 months or so).

SO.. in answer to the original question this was my experience. Back then I had a regular job and spent 2 days on re-issuing all of our servers (and 1 evening on my own ) and it was a very re-assuring thought that GoDaddy was well ahead of my plans and already provided.

For the record; Would GoDaddy not have done anything we’d still have revoked all of our stuff manually and taken the extra costs ourselves. This was that big, honest.