sherrod said 1 year ago:
This option is only available if the Hosting you are connecting to is either a Virtual or Dedicate Server. If this is regarding a Shared Hosting account you would not be able to use this as Simple Control Panel is not used with Shared Hosting.
So we can review this better, please reply with the Actual IP Address.
If you do have a Virtual or Dedicated server you may wish to contact our Server Support Directly for assistance: