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Change the primary domain on the hosting account

Viewing post 1 to 4 (4 total posts)
Profile picture of muffinswife

muffinswife said 2 years, 6 months ago:

If I have two domains, for example x.com and x.ca, and x.ca is currently set as primary domain on a purchased hosting account, while x.com is set with a free hosting account. I would like to make x.com a primary domain on a purchased hosting account, so I went to the domain manager of x.ca, tried to change primary to x.com, but the system gives me an error “There is an existing Plan Change in progress. Please wait while this transition completes before attempting to change your domain name” … I haven’t made any plan changes (or at least none that I recall of), and there are no pending account changes either. What could be the reason for this? Thank you

Profile picture of morgan

GoDaddy Contributor morgan said 2 years, 6 months ago:

In order to change the primary hosted domain the domain you are trying to apply to the hosting account cannot be associated with another hosting account. You will need to cancel the hosting for the domain you want to have as the primary domain for your paid hosting account. When you cancel your hosting all of the information on the server will be deleted and so will all items associated with that hosting account. Make sure you have backups of any information that you do not wish to lose. Use the following article to cancel your hosting:

http://support.godaddy.com/help/article/5

The following article will assist you in changing your hosted domain once the domain you want to use is free:

http://support.godaddy.com/help/article/4688

Profile picture of muffinswife

muffinswife said 2 years, 6 months ago:

Thank you for your help morgan, I saw these articles before, and also followed your advise – I deleted the free hosting account that was associated with my .com domain (the one I wanted to set as primary), however I keep getting the same error .. perhaps it takes some time for changes to take effect. I also still can’t even point my .com domain to .ca :( I guess I’ll wait to see what happens tomorrow…

Profile picture of Baillee

GoDaddy Expert Baillee said 2 years, 6 months ago:

@muffinswife

Hi. Were you able to get this sorted out? When you delete your free hosting account, it can be up to 24 hours until your domain is available for a different hosting account.

Keep us in the loop on this!

- Baillee

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