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FTP Service (Hosting) can not be used in mainland China

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Profile picture of JenicoLi

jenicoli said 1 year, 1 month ago:

???????????????????VPN??????????FTP???????FTP???Hosting????????????????????????????http://3DMuOnline.com??????????IP????????

I am a Chinese user, I have an additional opening of using a VPN service to connect to your FTP server, your FTP Service (Hosting) can not be used in mainland China, mainland Chinese users can not access my website (http://3DMuOnlinecom), I replace the server IP address, or a refund.

Profile picture of Mike42

GoDaddy Expert mike42 said 1 year, 1 month ago:

@jenicoli,

Have you tried running a traceroute to your domain name to see if you can connect?

Performing a Traceroute in Microsoft Windows

http://support.godaddy.com/help/article/3142

Performing a Traceroute in Mac OS X

http://support.godaddy.com/help/article/3366

If you could post the results of a traceroute, we’d be happy to take a look.

Please note that if you are being blocked by country-specific issues, you could try to add a dedicated IP to your hosting. However, we are unable to guarantee that the dedicated IP address would not be blocked as well.

Adding or Removing a Dedicated IP Address from Your Hosting Account

http://support.godaddy.com/help/article/1057

–Mike

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