Issue with 403 Forbidden

diane_mitchell said 10 months, 4 weeks ago:

I uploaded an “Index.html” after deleting the “Welcome.html”, and now it only shows a 403 forbidden error. What would the issue be? Thanks!

Nate D said 10 months, 4 weeks ago:

@diane_mitchell – It sounds like you may be on a Linux plan which is cAsE sensitive, make sure it is named index.html instead of Index.html

sven2157 said 10 months, 4 weeks ago:

’403 Forbidden’ means you don’t have access. A ’404 Page Not Found’ would have come up had the cAsE of your inquiry been wrong.

Check your permissions…

Hope that helps!

chrisg said 10 months, 4 weeks ago:

@diane_mitchell,

Both @Nate D and @sven2157 can be on to something here.

However, if the hosting account is a Linux plan and this is the root directory your domain is resolving to; I am more inclined to think what @Nate D advises would be the most likely. A 403 error can be permission related. But in Linux, if no index content can be found in the root directory at all this could also appear as a 403.

You mentioned uploading it as “Index.html”. Have you tried renaming it to “index.html” yet to be sure?

Christopher G.

diane_mitchell said 10 months, 4 weeks ago:

@Nate_D
@sven2157
@chrisg

It was the capitalization that was the issue. The second I changed it to “index.html” it work perfect! Thanks!

chrisg said 10 months, 4 weeks ago:

@diane_mitchell,

Glad we could help out. Let us know if you have any other questions.

Christopher G.

sven2157 said 10 months, 4 weeks ago:

YAY! Great that you got it going! Next, though( please ) specify which Hosting( Windows/Linux ). We can help SO much more when we know what we are dealing with!

Congrats!

imagencilla said 10 months, 4 weeks ago:

I also have same problem. checked permission, just upload index.html

imagencilla said 10 months, 4 weeks ago:

i use http://www.imagencilla.com/welcome.html also can’t work!! help help help

chrisg said 10 months, 4 weeks ago:

@imagencilla,

When looking at your domain through public DNS testing, I am showing that it currently resolves to the following nameservers:

ns2.hyrax.arvixe.com
ns1.hyrax.arvixe.com

As these are part of a third party hosting network, I wouldn’t be able to confirm specifically why your domain is not resolving to the uploaded site content.

Did you mean to direct this domain to our hosting services? If so, you will want to make sure the domain is pointed to our hosting nameservers:

Setting Nameservers for Your Domain Names

Christopher G.

imagencilla said 10 months, 4 weeks ago:

I have already move out my domain, i very not like your service and support. i ask a question need wait one day then ask next question wait one day then ask other question wait many many days!!!!!
please tell me how to cancel and refund the money….i know need wait your answer one day!

chrisg said 10 months, 3 weeks ago:

@imagencilla,

My apologies for the delay in getting back to you through this open forum. If you are needing a faster response for your account issues, our 24/7 Live Support teams are available via Phone and Email to assist you with any matter you are encountering.

If you are still wishing to cancel your services, you can do so through the instructions outlined in the following article. After cancellation, you will want to reach out to our Live Support for assistance in regard to your available refund request:

Canceling Your Hosting Account

Christopher G.