Joomla slow on Godaddy hosting

howaboutprague said 1 year, 9 months ago:

First I want to say that I have been with Godaddy for almost 10 years now. I have had problems, and they were all resolved by the support department. I have generally been extremely satisfied with Godaddy and its support desk.

I have sites using various technologies, from Front Page to wordpress to pure HTML to Mediawiki. In March I decide to move everything to Joomla. My first Joomla site was extremely slow, and Godaddy figured that the issue was my Linux hosting and that I should switch to 4GH. I purchased 2 years of new hosting and moved the site. Immediately the performance difference was huge. One week ago I created a new test site to Joomla. The performance is random, the site is Joomla 1.7 and Kunena 1.6.5 and Ajax captcha, no mods to any templates at all. We have at most 10 active users right now and very little data.

The problem is that some times it flys, others it takes up to 20 seconds to get a response. Once the site responds it then works fine. Till the next click.

I logged a support ticket, and they suggest that either it is an internet issue at my end, or that I need to tune the MySQL database (which of course with shared hosting is impossible).

I found the following threads with similar issues:

http://support.godaddy.com/groups/web-hosting/forum/topic/joomla-1-6-slow-on-godaddy-believe-to-be-a-mysql-issue/#post-topic-reply

http://support.godaddy.com/groups/web-hosting/forum/topic/joomla-1-6-slow-on-godaddy/?topic_page=2&num=15#post-topic-reply

so I am not the only one with this issue. A big thanks to steves and christianh who provided some very helpfull information.

But still it does not explain the rather poor “its not our fault” reply form Godaddy on this issue.

chrisg said 1 year, 9 months ago:

@howaboutprague,

I am sorry to hear about the issues you are having with our services through your Joomla site.

I would be happy to look further into the concerns you are having. What is the domain name of the specific site where your pages are showing intermittent slowness? Do these issues occur consistently at specific times of the day? If so, Have you run a trace route to verify connection speeds to our services?

If you you are not familiar with how to run a Trace, you will want to refer to the information provided in the following articles:

Performing a Traceroute in Mac OS X
Performing a Traceroute in Microsoft Windows

Christopher G.

littleskink said 1 year, 9 months ago:

its funny I just came to the forum with the same question. Already set up 2 Joomla sites a couple of weeks ago without issue. Already on Deluxe 4GH hosting

Generated an new MySQL database for a domain on Sunday, installed Joomla 1.7 yesterday (with no test data) and have been trying to develop the site

all I get is very slow reponse from the webpage itself and in admin if I try to add anything like articles I get errors:

ERROR
The requested URL could not be retrieved

While trying to retrieve the URL: http://www.cabanonclub.org/administrator/index.php?

The following error was encountered:

Zero Sized Reply

Squid did not receive any data for this request.
Generated Tue, 16 Aug 2011 19:42:02 GMT by pcl-iwfcache03.plus.net (squid)

it seems like a server problem (like I would know, not being a techy) but I am wondering if one of my database setting might be wrong as I am a new to all of this – I used MySQL not My SQLi

littleskink said 1 year, 9 months ago:

done a traceroute and get a table of 13 sets of figures mostly between 28ms and 38ms – except dsldevice.lan which shows 67 to 99ms (I am guessing that is my home wireless network)

charlz said 1 year, 9 months ago:

I agree that the Joomla web site response times are incredibly S-L-O-W. I have been told by support that “It is not our servers, it must be your site.”

I think that is bull. I have an extremely simple Joomla site that should take longer then 20 seconds to load a page. I came to godaddy from Jumpline.com and their hosting was 1000 percent faster – with the same site.

The bottom line is I think godaddy has way to many people on shared hosting and the servers and bandwidth cannot keep up. Period.

littleskink said 1 year, 9 months ago:

just went back to one of the sites that was working/ editing ok 2 weeks ago and the same stuff is happening

also now got server misconfiguration error “Please contact the server administrator and inform them of the time the error occurred” it was 2 minutes ago 21:26 UK time)

for what it is worth the most recent site is an empty Joomla one without even any test data (that is because I cant add any)

My guess is more certainly some server issues/errors – the server I am using in EU based (tracert reports Amsterdam)

littleskink said 1 year, 9 months ago:

the servier configuration errors have now stopped for one website, but still no progress / change with the cabanon site

wasted evening trying to set up this site now – the idea of “sero sized reply” is quite funny though

chrisg said 1 year, 9 months ago:

@littleskink,

With the domain you have provided, I have reviewed this matter with our advanced support. At this time, the server your site is associated with is reporting no load errors or high traffic volumes that would account for your Joomla installation running slowly.

I have also run your site through third party Site Optimization services which have indicated several issues that would account for the slowness you are indicating. A few items that stand out from these results are over 5 External CSS files being referenced.

It is recommended that you consider reducing this to a more reasonable number. Because external CSS files must be in the HEAD of your HTML document, they must load first before any BODY content displays. Although they are cached upon subsequent requests, CSS files slow down the initial display of each of your pages. Ideally you should have one (or even embed CSS for high-traffic pages).

There are additional warnings and suggestions you will want to look into for improving the performance of your site pages. My recommendation is to refer to your preferred search engine for tutorials and tools to assist you with site optimization endeavors. One such tool I personally find useful can be found at the URL below:

http://websiteoptimization.com/services/analyze/

If you still feel that there is a server related issue with your site loading, I would recommend reaching out to our Live Support and providing them a copy of recent trace results that are generated while your site is encountering load issues.

@charlz,

I would be more than happy to review your own Joomla pages with our advanced support to verify if there is a server related error. If you can provide the domain name where these issues are being encountered?

Christopher G.

chops said 1 year, 9 months ago:

My Joomla websites started performing very slowly today as well, either not loading and showing errors, or taking several tries over an hour-long period. My calls to support seemed to get a similar response to the one from Christopher G. above. Not sure if my problem was ever in the hands of “Advanced Support,” and I ended the call experiencing frustration, highly concerned about the future functioning of my important sites. If our Joomla sites suddenly (in a manner of speaking) fail to work properly on GoDaddy and they say that nothing is wrong on their end, except that requests for pages are timing out (in my opinion), then it is up to GoDaddy’s support system to tell us what has changed, or what is changing at certain times of the day. All this happened to me from about 4-6 p.m. Pacific time today, not this morning.

chrisg said 1 year, 9 months ago:

@chops,

I would be glad to have your site reviewed by our Advanced Support team as well. In order to do so, I will still need the domain name of your Joomla site.

Also, if you feel that there is a server error during that specific time of day on your site, then we would still need to review a copy of a Trace Route to your site when delays are currently being experienced during that time.

Christopher G.

littleskink said 1 year, 9 months ago:

@chrisq

thanks for the diagnostics and server checks – as a web novice I am a little confused in how these issues have arisen though

the Joomla install on the problem site is just a clean Joomla install with an empty site right now (and no test data) It has no content and I have been unable to set anything up – if it is looking to external CSS I have no idea how to fix that

I used the same Joomla setup with my two previous domains and they seem to be working ok (maybe the server issues were a glitch). The only difference I can find in the setup was that these previous sites were installed with Joomla test data

The only thing I did differently in the install was to launch the site Joomla admin page before amending the htaccess file from htaccess.txt to .htaccess

My main issue is that I (as far as I can tell) can make absolutely no changes to the site to fix the problem as I only ever get a time out error

emergent-coaching.co.uk is one of my ok sites

howaboutprague said 1 year, 9 months ago:

One other question. During the install process, the installer would not work with the MySQL option and I had to choose MySQLi. Can this be a problem? I know there are conflicting opinions as to which is better for Joomla.

chrisg said 1 year, 8 months ago:

@howaboutprague,

MySQLi is supported on Linux 4GH hosting plans. If your Joomla site is hosted through such an account, this shouldn’t be the cause of slowness being encountered.

Christopher G.