The connection was reset, error message

WebRafter said 1 year, 4 months ago:

Whenever I visit my website, the first time it will return error – “The connection was reset – The connection to the server was reset while the page was loading”, then after that reloading the page, website loads OK, this have been occurring for at least two days, traffic to website have dropped, this is not reflected in the server logs. No change have been done on my side.

Please help or point to possible reasons for this. The hosting account is a “Ultimate Secure – Linux” account.

Thanks.

WebRafter said 1 year, 4 months ago:

Using the http://www.askapache.com/online-tools/http-headers-tool/ tool I was able to see that the server does not return any HTTP codes, this was returned by the webserver:

“GET / HTTP/1.1
Host: http://www.123linking.com
User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.56 Safari/535.11 (via http://www.askapache.com)
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-us,en;q=0.5
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.3
Connection: keep-alive
Referer: http://www.123linking.com
Accept-Encoding: gzip,deflate,sdch

—————————————————————————————————-
“

just that, a normal response will looks like this:

“GET / HTTP/1.1
Host: http://www.800linking.com
User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.56 Safari/535.11 (via http://www.askapache.com)
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-us,en;q=0.5
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.3
Connection: keep-alive
Referer: http://www.800linking.com
Accept-Encoding: gzip,deflate,sdch

HTTP/1.1 200 OK
Date: Sun, 19 Feb 2012 13:24:18 GMT
Server: Apache
X-Pingback: http://www.800linking.com/xmlrpc.php
Link: <http://wp.me/1gMAG&gt;; rel=shortlink
Vary: Accept-Encoding
Content-Encoding: gzip
Content-Length: 7327
Keep-Alive: timeout=15, max=100
Connection: Keep-Alive
Content-Type: text/html; charset=UTF-8
—————————————————————————————————-”

As you can see no return codes are returned on the first Raw HTTP headers.

May be this can help.
Thanks.

timb said 1 year, 4 months ago:

@WebRafter

Sorry for the delay in our response. There was an issue with the server your site is on that our hosting team has addressed and the issue should be resolved. Please let us know if you run into any other errors with your site.

Tim B

WebRafter said 1 year, 4 months ago:

The problem still is present, any site hosted on the IP: 184.168.191.1 have the same problem. This have been going on for more than 72 hours already.

jarock said 1 year, 4 months ago:

Yes is annoying is a shared ip problem I have come across it a few times. Sometimes it also redirects your site to a random folder. I just upgraded to Dedicated and the issues are gone. Not that you should have to. But I always have problems on Shared IP.

timb said 1 year, 3 months ago:

@WebRafter

I am not showing any reports of new issues with the server and in my own testing was not able to duplicate the issue. If you are still experiencing this error please contact our Support Team directly so that your specific hosting plan can be tested in detail.

Tim B

WebRafter said 1 year, 3 months ago:

The problem still is present at this very moment, you can see it using the http://www.askapache.com/online-tools/http-headers-tool/ tool, this is really amazing.

mandis said 1 year, 3 months ago:

the same problem here with http://www.testedoconsumidor.com of 10 attempts, 5 give failure, and has the same IP hosting as above. I have sent an email to the support and they say they did not find anything wrong

Baillee said 1 year, 3 months ago:

@WebRafter

I just checked the site you provided originally and received this:

GET / HTTP/1.1
Host: http://www.123linking.com
User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.56 Safari/535.11 (via http://www.askapache.com)
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Language: en-us,en;q=0.5
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.3
Connection: keep-alive
Referer: http://www.123linking.com
Accept-Encoding: gzip,deflate,sdch

HTTP/1.1 200 OK
Date: Wed, 22 Feb 2012 14:11:31 GMT
Server: Apache
X-Powered-By: PHP/5.2.16
Expires: Mon, 14 Oct 2002 05:00:00 GMT
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Pragma: no-cache
Set-Cookie: PHPSESSID=b66d96b79927b4001ba6f2666ab32bcf; path=/
Last-Modified: Wed, 22 Feb 2012 14:11:32 GMT
Keep-Alive: timeout=5, max=100
Connection: Keep-Alive
Transfer-Encoding: chunked
Content-Type: text/html; charset=utf-8
—————————————————————————————————-

Has this issue been resolved for you? If this happens again, please make a note of the exact time and date so that we can research the server at that time.

@mandis

Were you having the same issue with the header responses? I checked your site with Host-Tracker.com, and received 35 OK responses, and no failures, with an average response time of 4.96seconds. Let me know if you are still having issues!

- Baillee

lanmy said 1 year, 3 months ago:

I have the same problem in last two days!
And support told me : Many times when we see that happening, there is something restricting traffic out of your country into the servers. At this point everything on our side is working well. I would recommend checking with your internet provider to see if there are problems on their side allowing traffic out of the country.
I checked everything on my side , and everything is ok!

Baillee said 1 year, 3 months ago:

@lanmy

I would be happy to look into this for you. Do you mind posting your domain name for me?

Thanks!

- Baillee

pgrinage said 1 year, 3 months ago:

I’m having this exact same issue. Been going on for the past 2 days. Every time I click on my site it has “The Connection was Reset” error. Is there anyway to fix this soon? I have a presentation on Friday and it would be devastating if every button I clicked lead to an error. Let me know.

jemmaps said 1 year, 3 months ago:

Same Reset error for my domain.
jemmaps.com

Has this been resolved?

thadev said 1 year, 3 months ago:

Same thing here, domain is cellscribe.info

mandis said 1 year, 3 months ago:

@Baillee
I had to purchase a Dedicated IP to fix my problem urgently, this purchase made ??my site 100% again, but I had to spend money