Unbearably Slow Hosting!!!

jbizall said 2 years, 8 months ago:

I’ve noticed in the last 24 hours that the hosting on my site has gotten slower and slower and slower. I’ve now reached the point where it takes in excess of two minutes for a page to load that was instantaneous just a few days ago. This is simply unacceptable. Is there something going on system wide or is it perhaps just the server that my site is hosted on? I’ve verified the same slow speeds on sister sites on the same account within the same server.

jbizall said 2 years, 8 months ago:

Someone, anyone?

jph said 2 years, 8 months ago:

Yes! +1000

Today was HORRIBLE… What the heck was going on?!?!

It took 35 to 45 SECONDS to load SIMPLE zencart pages (now the same pages, no changes, are loading in 1-3 seconds). Was it database slowness, or generic hosting slowness?

Either way, terrible. And if there is no explanation… if this is par for the course, then godaddy is not for me.

mrclean said 2 years, 8 months ago:

Well I have had no problems. Did other pages load normal or ? When in doubt about server speed of the page I’m trying to view I go to purple.com or just throw some garbage out there to hit a site I haven’t seen since dumping the cache.

kmanstudios said 2 years, 7 months ago:

I have noticed a huge slowdown on all my sites. Whether flash based or using joomla, the sites are getting worse and worse. I’ve actually had two potential clients shut me down in meetings because of slow loading sites. And, today, I cannot get on any of my sites. I know this is not a problem with my location (NY) as one of my clients could not load his page in his shop (FL). This is not good.

Deleted User said 2 years, 7 months ago:

@kmanstudios

That is definitely not acceptable. We’d like to investigate this through your account and see if we can find a resolution. Our Support Team will be glad to further assist you through our ticketing system.

-Clint

jph said 2 years, 7 months ago:

yeah, they’ll get right on that.

I called twice, and got the “kill’m with kindness” routine.

Oh, yes, i checked with our team, and there have been some issues on your server. No, no, that is not typical at all, we are resolving it ASAP, you should see a big improvement in the next 24 hours… blah blah…

But they could not tell me the name or number of the server that had the identified problem, they would not give me an incident number, or a place to check the status of this known urgent issue, to see if/when/what the resolution was. Just BS. If they did fix the problem temporarily by “load balancing” some stuff to another server, the problem would be back in a week or so when things got overstuffed again.

Baillee said 2 years, 7 months ago:

@jph

Hi. When we have known issues to report, they will be displayed under the System Status on the right side of the page here:

http://support.godaddy.com/

In order to properly look into this, we will need the URLs to your sites so we may investigate further. While we cannot eliminate load issues completely, I can assure you we are always continuously monitoring performance and addressing the issues as they arise. If you let our Support Team know at the time the matter is occurring, we can check our servers and work to resolve any issue that may present itself.

Let us know if there’s anything we can do for you!

- Baillee

varitech said 2 years, 6 months ago:

My sites have been slow for over a week too – this really is horrible service to people who have had their hosting with GoDaddy for years – everything was good until I was migrated to another server for better performance and what I got was way worse performance

my guess is they dedicated too much resources to their “cloud” product and those of us that aren’t upgrading are suffering now?

shawnus said 1 year, 9 months ago:

My site has been so slow that it times out and doesn’t even load sometimes. There’s an error screen. When it does load, it takes up to 2 minutes, sometimes more.

usexpert said 1 year, 6 months ago:

Agreed. I contacted godaddy with the link and they still were unable to assist noting that they didn’t recognize an issue. What I see as part of the problem is that they’re merely reacting (if even that) to complaints about the performance of their servers. I’m sure (I hope, at least) they have tools to evaluate the performance of their servers, but it’s not worth the cost for them to take action as long as they’re still getting paid by the majority of their customers.

A company that values user experience wouldn’t redirect customers to a website that shows some generic status message. What godaddy needs to do is find out on which servers these sites are hosted and evaluate the performance of those servers. Yes it would require some effort, but that’s what you do for your customers. I use godaddy hosting for a professional website, but have no problem leaving it if I can’t expect reliable service for my site visitors.

Bottom line for godaddy: you need to seriously investigate the issues with your servers that are hosting these sites that are slow instead of superficially handling your customers.

Bottom line for customers: if the issues are resolved, send an email or a letter to godaddy leadership, which can be found here http://www.godaddy.com/NewsCenter/about-godaddy.aspx?ci=9079. Also, there are other affordable web hosts that provide better service if it doesn’t improve.

asasdasdddddd said 1 year, 6 months ago:

…and I thought this was just my site and it was due to “content related” issues. But it seems that alot of godaddy’os have been experiencing the same thing.

I am sure by the alarming amount of posts here and emails received that this is something that should be pretty high on the “to do” list by their Administrators (I hope so) and further hope lies in the fact that they looks at this as a large scale issue and not one that requires ALL their costomers to put tickets in so that the time allocation can be tracked and “better services provided”

http://www.moreiramedia.com/dev which is a site that I have been trying to develop just cant be done at these load speeds. I tried other sites like http://www.wordpress.com and the load times are instant (go ahead give it a try)

So as usexpert puts its there are two options, fix or find another hosting site, which is something I am heavily considering, even though I have been with godaddy, since the early days when they were pretty unknown.

Hope this issue gets looked into sooner rather than never

timb said 1 year, 6 months ago:

@asasdasdddddd

After viewing your site and running some diagnostic tests, I was able to duplicate some of the speed issues you are reporting. I also notice that you are currently using our Shared Hosting plan and not our 4GH plan.

Compared with Shared Hosting, 4GH offers increased availability and scalability. Shared Hosting can handle a limited amount of traffic, beyond which the site becomes unreachable. 4GH responds to traffic spikes by adding additional resources to your site.

Upgrading to 4GH/Grid Hosting from Shared Hosting

http://support.godaddy.com/help/article/6190

@usexpert

We constantly monitor the performance of our servers to ensure that they are working as efficiently as possible. At times we do need additional information from you to monitor specific issues as we are not always able to duplicate them when first brought to our attention. I apologize for how your recent experience with our support team was handled, if you would like to provide your domain I would be more than happy to continue investigating the issue with you.

Tim B

asasdasdddddd said 1 year, 6 months ago:

And what about the other sites Tim B? If upgrading to 4G hosting is “offers increased availability and scalability” why isn’t this switched on by default for all users?? Why do users have to go through all the hoops with tickets and slow speeds because of this? I gotta say if you guys monitor your servers so closely for optimal performance, perhaps you need some of that in your customer service/ client side departments.

asasdasdddddd said 1 year, 6 months ago:

So I went in to my account and tried updating it to 4G Hosting, then I get this lovely error.

* The current data center your legacy hosting account resides at does not support migration to the GRID hosting. Please contact customer care for assistance.

* No changes have been processed.

So nothing accomplished here yet Tim B