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Search help articles, forums, and discussion groups

> Forums > Web Hosting > website down

website down

Viewing post 1 to 4 (4 total posts)

aalthara said 1 year, 1 month ago:

our website is currently down and we are facing problems with it

pl help us resolve this.

GoDaddy Expert sherrod said 1 year, 1 month ago:

@aalthara,

So we can review this further what is the Domain name or URL to the hosted Site in question.

Sherrod

aalthara said 1 year, 1 month ago:

our website is currently down and we are facing problems with it

url:118.139.170.1
hostname:aalthara.com

pl help us resolve this

GoDaddy Expert sherrod said 1 year, 1 month ago:

@aalthara,

Thank you for replying with the Domain in question.

When I browse to your site: aalthara.com, the page is loading for me without issue.

The IP you have provided appears to be a Shared Hosting IP. As this is the case you would not be able to browse to the Site using the IP Address. If this is necessary for your site you would need to add a Dedicated IP to the account:

Adding or Removing a Dedicated IP Address from Your Hosting Account

If you are unable to browse to the Domain itself please reply back with the results of a Trace route to the Domain so we can further review your connection:

Performing a Traceroute in Microsoft Windows
Performing a Traceroute in Mac OS X

Sherrod

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