easy database issue with submitting data from form
jlansdowne said 1 year, 2 months ago:
Have an adoption application on MAKrescue.org that was created with easy database widget and website tonight. Users are receiving ‘error when trying to submit data’ after completing the application.
I have called tech support three times and no one is able to help! Very frustrating.
I was on the phone for nearly 40 minutes and the tech was able to replicate the error several times but not able to resolve.
The database has worked for the last several months and recently is having issues. I have not made any changes. This error is intermittent.
chrisg said 1 year, 2 months ago:
@jlansdowne,
Thank you for bringing this to our attention. I have taken a moment to bring this up to our Easy Database team who is looking further into the matter. Once we have some additional details, we will follow up with a resolution.
Christopher G.
jlansdowne said 1 year, 2 months ago:
Thanks a million! (I really like the database and would hate to have to come up with another tool.)
chrisg said 1 year, 2 months ago:
@jlansdowne,
Just following up. Thanks to the details you have provided, our Easy Database team has been able to identify a bug that is causing the issues you have described. They are continuing work on a fix that should resolve this issue.
I do not have specific information on when this fix will go out. But once more details are brought to my attention, I will be sure to follow up again. Your patience is greatly appreciated.
Christopher G.
jlansdowne said 1 year, 2 months ago:
Thank you so much! I just read your response after receiving an email from a ticket I submitted. The response stated that I should delete the ‘Easy Database’ and replace it with an HTML form.
I just replaced the HTML form with Easy database because the HTML form did not allow for compiling the data in an efficient manner.
So, thank you for following up! I really appreciate your help and follow thru!
I would really like to stick with the database if possible!
DS said 1 year, 2 months ago:
@jlansdowne,
Just wanted to give you an update, we have found the issue, fixed it and have a software deployment scheduled for tomorrow afternoon.
I’ll respond back here when it’s fixed. Thanks for your patience.
DS
jlansdowne said 1 year, 2 months ago:
Thanks, everyone!
jlansdowne said 1 year, 2 months ago:
Hello!
Any update regarding the software deployment for Easy Database?
Thanks!
DS said 1 year, 1 month ago:
@jlansdowne,
I just wanted to let you know that we have fixed this. Let me know if your form is working correctly now.
DS
2 min expected wait time