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Setting up a Forwarding Account in the Email Control Center

You can set up email addresses for the purpose of forwarding all messages to another mailbox. For example, you might want the address support@coolexample.com to forward messages to you@coolexample.com to ensure that messages are not lost. Once you purchase email forwarding accounts, you can set up and manage them in the Email Control Center.

To Set up an Email Forwarding Address

  1. Log in to your Account Manager.
  2. Click Email.
  3. If you are using a free credit, next to the account you want to use, click Set Up. Select the credit's type and domain name you want to use, and then click Set Up.
  4. Next to the account you want to use, click Launch.
  5. If an option to add addresses or view all email plans displays, click View All to display all of your email plans.
  6. On the left, click Forwarding Plans to use a forwarding plan you have already set up, or click Unused Forwarding, under the Unused Plans folder to use a new plan.
  7. Click Add next to the Email Forwarding account you want to use.
  8. On the Settings tab, complete the following and then click OK:
    • Forward Address — Enter the name of your email address.
    • @ — Select the domain name you want to use.
    • Forward Mail To — Enter the email address you want the messages forwarded to.
  9. NOTE:You can enter multiple addresses. (There is a 255 character limit for this field.)

  10. To make the mailbox a catch-all account, select Yes. A catch-all account receives all messages sent to non-existent email addresses at your domain. For example, unknown@mydomain.com.
  11. Click OK.
  12. NOTE: To Set up Multiple Email Forwarding Addresses, go to the Bulk tab.

Once your forwarding address is set up you need to ensure the proper MX Records are associated to the domain name.

To Find Your MX Records

  1. Log in to your Account Manager.
  2. Click Email.
  3. Click Launch next to any email account.
  4. Go to the Domains tab, and then click Server Addresses.
  5. Make a note of the Correct Settings for your MX records.

If your domain name is registered elsewhere, provide these MX records to your hosting provider to use our email. Your domain can take up to 48 hours to reflect the change.

To Update Your MX Records

  1. Log in to your Account Manager.
  2. Next to Domains, click Launch.
  3. Click the domain name you want to update.
  4. Select the DNS Zone File tab.
  5. In the MX (Mail Exchanger) section, select the MX record you want to edit, and then click Edit Record.
  6. Edit any of the following fields:
    • Priority — Select the priority you want to assign to the mail server.
    • Host — Enter the domain name or subdomain for the MX record. For example, type @ to map the record directly to your domain name, or enter the subdomain of your host name, such as www or ftp.
    • Points to — Enter the mail server's address, such as smtp.secureserver.net.
    • TTL — Select how long the server should cache the information.
  7. Click Save, and then click Save Changes.
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