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Setting up Your Email Account in the Email Control Center

If you purchased an email plan or have existing free email credits, you can set up custom email addresses using your domain name.

After completing the set up process, your new email account and addresses should be ready to use within 90 minutes. You can log in at

NOTE: To set up multiple email addresses at once for the same domain name, see Creating Multiple Email Addresses. If you're using the Workspace Control Center, please see Creating Email Addresses in the Workspace Control Center.

To Set Up an Email Account

  1. Log in to your Account Manager.
  2. Click Email.
  3. If you are using an existing free credit, next to the account you want to use, click Set Up. Select the credit type and domain name you want to use, and then click Set Up.
  4. Next to the account you want to use, click Launch.
  5. If an option to add addresses or view all email plans displays, click View All to display all of your email plans.
  6. Click Add in the plan you want to use.
  7. On the Settings tab, enter or select the following for your new email address:
    Email Address
    Enter the first part, or prefix, of your new email address and either select a domain registered or hosted with us from the drop-down list or enter a domain name that is registered elsewhere.

    NOTE: The prefix cannot begin with a period, be blank, or contain spaces. It must contain only letters, digits, periods, underscores, dashes, and the characters plus, equal, or hash. You cannot use catchall as the prefix.

    Set Password
    Your password in Workspace Webmail for this address.
    Confirm Password
    Confirms the password.
    Space for this mailbox
    The amount of storage space for this email address.
    (Optional) Make this mailbox a catchall
    When email is sent to the domain for an address that does not exist, it is automatically forwarded to this address.
  8. Click OK to complete the email address setup.

For more information on advanced settings, see Working with Advanced Settings in the Email Control Center.

For information about setting up your email account to work with a specific email client, see one of the following help articles:

Outlook 2007: Setting Up Email

Using Mozilla Thunderbird with Your Email

Apple Mail: Setting up Email

iPhone: Setting up Email

Android: Setting Up Email

Using a BlackBerry with Your Email

Outlook 2010: Setting up Email

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