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What do I do if I have trouble connecting to my email account?

You can always use Workspace Webmail to send and receive email messages. If you are having trouble connecting to your email account through an email client, there are several troubleshooting steps you can take.

BEFORE YOU START: To set up your email client with your email, you need to know your POP or IMAP Email Server Settings and ports. To find them, go to the Email Setup Center and write down the information that displays under Email Server Settings.

Check Your SMTP Relay Settings

Make sure you have set up SMTP Relay in your email account. For more information about setting up SMTP Relay, see Checking your SMTP Relay Settings.

Check Your Mail Server Names

  • Incoming mail server
  • Outgoing mail server used for SMTP relaying

Check Your Port Settings

  • Without SSL
    • Incoming Port
      IMAP - 143
      POP - 110
    • Outgoing (SMTP) port
      One of the following: 25, 80, 3535
  • With SSL
    • Incoming Port
      IMAP - 993
      POP - 995
    • Outgoing (SMTP) port
      465

Check for Email or Email Account Problems

NOTE: See Email Account Limitations for maximum email and attachment size as well as other limitations that may affect your ability to send email.

  • Check the size of your message
  • Check the number of email addresses on the email
  • Make sure you haven't exceeded your daily relay limit

    One relay consists of one email message sent to each person using the SMTP service. So if you send one email message to 30 people, it counts as 30 relays. Relays are counted on a daily basis.

Check Information on Setting up Your Email Account to Work with a Specific Email Client

NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products.

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