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iPhone: Setting up Email

Date Submitted: 10/12/13

We know you're excited to get your email set up on your iPhone®, iPad® or iPod® Touch. We should have your email working on your device in about 5 minutes. These steps work for most of our customers, but sometimes you might need to make some additional changes depending on where you live and which ISP(s) you use.

If you follow the steps below, and you can't receive or send email, please see iPhone: Troubleshooting Email for help.

BEFORE YOU START: To set up your iPhone, iPad, or iPod Touch with your email, you need to know your POP or IMAP Email Server Settings and ports. To find them, go to the Email Setup Center and write down the information that displays under Email Server Settings.

NOTE: Disable WiFi before you begin this process.

To Set up Email on Your iPhone, iPad, or iPod Touch

  1. Go to Settings.
  2. On the Settings screen, tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Enter your Name, email Address, Password, and a short Description for your email. Tap Next.
  7. If you have IMAP, tap IMAP. If you're not sure, tap POP.
  8. Use these settings for your Incoming Mail Server, depending on the type of email account you have:
    POP
    Tap POP at the top.
    Host Name pop.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.
    IMAP
    Tap IMAP at the top.
    Host Name imap.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.
  9. Use these settings for your Outgoing Mail Server:
    SMTP (Outgoing Mail Server)
    Host Name smtpout.secureserver.net
    User Name Enter your full email address.
    Password Enter your email account password.

    NOTE: Even though iOS labels these fields as Optional, our email servers require them to send email.

  10. If you have IMAP, tap Next, and then tap Save. Otherwise, just tap Save.

That's it. On your device, go to Mail (it's usually in the row at the bottom of your screen). If everything is working OK, you should see some email messages. To make sure you can send messages, go ahead and compose an email and send it to yourself.

If you're not receiving email messages or you can't send messages, see iPhone: Troubleshooting Email. Don't worry. There are a few things that can happen during the setup process. We'll help you investigate and fix them.

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