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Finding Your Hosting/FTP Login or User Name

Date Submitted: 2/4/14

To upload content to your website, you need your hosting username and password. This article shows you how to find your account's username; if you need help with your password, see Changing Your Hosting Account (FTP/Panel) Password and Username.

To Locate Your Hosting Username

  1. Log in to your Account Manager.
  2. Click Web Hosting.

Click one of the following, based on the type of hosting you have. You can tell this by the second word in your hosting's description beneath your hosting account's domain name, e.g. Deluxe Web correlates to Web/Classic (Hosting Control Panel).

Web/Classic (Hosting Control Panel)

  1. Click Launch next to the domain name you want to use.
  2. From the Settings section, click FTP Users.

Your FTP Username displays.

If you have a Linux or Windows IIS7 Web Hosting account, you can change your Primary FTP User name by clicking Actions, and then Change Password. To see if you have a Web Hosting account, visit What type of hosting account do I have?

Linux (cPanel)

  1. Next to the hosting account you want to use, click Launch.
  2. In the Files section, click FTP Accounts.

Each of your FTP account's login/user name displays in the Login column next to the user.

All usernames besides the primary user include @[your account's primary domain name] — you must use the entire username when connecting this account via FTP.

In cPanel, you cannot change FTP accounts' login/user names or their paths. However, you can remove an FTP account, and then create a new one. For more information, see:

Windows (Plesk)

Next to the hosting account you want to use, click Launch.

In the section for your primary domain name, your FTP username displays as the System user.

Related Material

Uploading Files to Your Website (FTP)

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