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Web Hosting Frequently Asked Questions

This article only applies to Web & Classic Hosting. For more information, see What type of hosting account do I have?

Web Hosting (Fourth-Generation Hosting, aka 4GH) is a flexible hosting platform that matches performance with demand. If your site's traffic spikes, Web Hosting responds by allocating more resources and keeping your site live. If your site starts small, but is growing, Web Hosting grows with it so you don't have to manually upgrade and experience any unnecessary downtime.

Web Hosting "pools" the resources of many servers and your site's content resides on multiple servers. This networked system helps achieve a high reliability—beyond 99.9%—for your website because if one server shuts down, only a fraction of the total resources are lost.

Web Hosting has resources in reserve which are always available to allocate when necessary.

Web Hosting vs. Classic Hosting

How does it differ from Classic Hosting?

Compared with Classic Hosting, Web Hosting offers increased availability and scalability. Classic Hosting can handle a limited amount of traffic, beyond which the site becomes unreachable. Web Hosting responds to traffic spikes by adding additional resources to your site, keeping your site live regardless of traffic.

Due to differences in Web Hosting, it cannot offer support for some of the technologies that Classic Hosting can:

  • Access databases are not supported due to Access' locking scheme which prevents concurrent usage from different processes.
  • Front Page Server Extensions are not currently supported.
  • Java and ColdFusion are not currently supported.
  • Concurrent file writes to the same file in multiple sessions or concurrent threads. Example of affected resources: File-based databases and cross session log files (these issues are exaggerated in a Web Hosting environment due to additional volume).
  • Storing data within the Application namespace and depending on multiple concurrent sessions accessing accurate data for the entire application.
  • Static Classes where sessions across the site (application) must have concurrent access to accurate data.

If you want to change your Web Hosting account's operating system, see Switching Your Hosting Account Operating System.

Can I upgrade an existing plan to Web Hosting?

Yes. For more information, see Upgrading to Web Hosting from Classic Hosting.

Why should I purchase Web Hosting instead of Classic Hosting?

Other plans require upgrading when you outgrow them. You can't outgrow Web Hosting — your hosting plan grows as your site grows, automatically.

Using Web Hosting

Do I need to have server administration experience?

You do not need server administration experience. Web Hosting is as easy to setup as our Classic Hosting offerings.

Is there a control panel like Parallels Plesk Panel or cPanel?

We offer our own easy-to-use control panel called the Hosting Control Panel. Some of the features include:

  • DNS control
  • Domain management (add multiple domains).
  • Access to quick-install applications.
  • Access to database management.
  • File management tools.

Can I host multiple domains?


How far can I really scale?

There is theoretically no limit. We will continue to add servers and bandwidth to meet demand.

Will I be able to monitor the resources I am consuming?

You will be able to monitor bandwidth and disk usage. CPU, memory and page hit monitoring are planned for future releases.

Do I have manual control over my resources?

There are no plans for manual control over resources as the resources automatically adapt to increased demand.

Is my site secure and protected from attacks? Do you offer a firewall?

We do the following to protect your information and maintain superior uptime:

  • Use best-of-breed equipment for routers, firewalls, and servers.
  • Offer full network redundancy.
  • Employ 24x7 dedicated prevention systems to ensure the network perimeter remains secure.

While we keep our hosting environment secure, we cannot protect against weak passwords and vulnerable scripting practices.

Supported by Web Hosting


  • ASP
  • ASP .NET (2.0, 3, 3.5, 4.0, and 4.5)
  • Python CGI
  • PHP 5
  • MS SQL
  • MySQL
  • Perl w/ FASTCGI


  • MySQL
  • MS SQL


  • Secure Certificates
  • Shell access via SSH
  • Quick-install applications via GoDaddy Hosting Connection

Not Supported by Web Hosting

The following are not currently supported, but may be supported in a future release:

  • Java
  • ColdFusion
  • FrontPage Extensions

The following are not supported:


  • Access


  • Streaming video
  • Email hosting — you cannot use your hosting as an email server
  • Multiple clients, like cPanel's or Parallels Plesk Panel's client configuration — however, Web Hosting can allow multiple domains' hosting on the same account

Are there limitations to the type of software I can install?

The same limitations that apply to Classic Hosting apply to Web Hosting.

To see if you have a Web Hosting account, see What type of hosting account do I have?

To find product information, please see our hosting page.

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