General

Setting up Your Server

Once you have purchased your server, you can finish setting it up in the Control Panel in your hosting account.

To Set up Your Dedicated Server Account

Log in to your Account Manager.
Click Servers.
Next to the server account you want [...]

Expert Hands Custom Support

Make the most of your Dedicated/Virtual Private Server (VPS) by letting our expert staff solve technical issues or modify your server to fit your specific needs. Fees incurred as a result of equipment or service error will be refunded.

Expert Hands Custom Support Available Services:

Advanced diagnostic services
Troubleshooting and identification of problem [...]

Changing Your Password on a VPS or Dedicated Server

If you forget your server’s Remote Desktop or SSH password, reset it by following the steps outlined in this article.

How do I upgrade or downgrade options on my server?

Most upgrades can be done through your account under the My Products section of Servers.

To Upgrade Virtual Private Servers (VPS)

Log in to your Account Manager.
Click Servers.
Click Options next to the name of the server you want to use.
Go to the Customize tab.
Select the Plan you want.
Click Checkout, and then complete [...]

Update DNS on Your VPS or Dedicated Server

If you have a Windows dedicated server running Parallels Plesk Panel 8.6 or lower or are using the DNS service BIND (Berkeley Internet Name Domain) with a version lower than 9.4.2 or Microsoft DNS without patch 951748, we advise you to update your DNS service.

To Update BIND

Windows Dedicated Servers [...]

Can I partition my Windows VPS or Dedicated Server?

You can partition the second, non-primary hard drive of any Windows dedicated server with two hard drives. For more information, see Partitioning a Windows Dedicated Server’s Second Hard Drives.

You cannot partition Windows Virtual Private Servers (VPS), which do not support two hard [...]

Purchase Additional Bandwidth for Your VPS or Dedicated Server

Bandwidth is a measurement of the amount of data allowed to pass between a user’s website and the rest of the Internet.
You can add bandwidth to your server plan as a recurring billing service.
To Purchase Additional Bandwidth

Log in to your Account Manager.
Click Servers.
Click the name of the server you want [...]

Review Your VPS or Dedicated Server's Bandwidth Usage

Bandwidth is a measurement of the amount of data allowed to pass between a user’s website and the rest of the Internet.
Review Your Server’s Bandwidth Usage

Log in to your Account Manager.
Click Servers.
Next to the server you want to use, click Launch.
Under Statistics, select Bandwidth Usage.

If you require additional bandwidth, you [...]

Dedicated/Virtual Dedicated Hosting Support Options

Our hosting support team is available to assist you with the management and maintenance of your dedicated server.
Basic Support (Included)
If the source of the technical problem you are experiencing lies within systems or technology under our exclusive management, no charge will apply.
Examples of supported technical problems:

Your [...]

Get Support Assistance for Your VPS or Dedicated Server

If you need help with your VPS or Dedicated Server, you can describe the nature of the problem in a trouble ticket or launch a live chat session through the Virtual Private /Dedicated Hosting Manager. Chat is available 24 hours per day, 7 days per week. Alternatively, you may contact [...]