General

How to FTP to Your Server

With an FTP (or File Transfer Protocol) program, you can connect to a remote server or computer to create folders or transfer, move and rename files.
Popular FTP clients include:
FileZilla
Fetch (Mac)
gFTP(Linux)

You can also create a network connection to your website if you have Windows XP. See Using Windows XP Network Places [...]

What is a Dedicated Server?

Unlike normal hosting plans, which put many customers’ accounts on a single server, a Dedicated Server is reserved exclusively for the account and usage of a single customer. This means that the Dedicated Server customer has exclusive rights to their server’s bandwidth, memory, and storage space, and performance is not [...]

What is open_basedir?

The open_basedir function defines the locations or paths from which PHP is allowed to access files using functions like fopen() and gzopen(). If a file is outside of the paths defined by open_basdir, PHP will refuse to open it. You cannot use a symbolic link as a workaround, because [...]

Canceling Your Server

If you no longer need your server, you can cancel it.

Modifying Your Server's Add-Ons

You can modify your server’s add-ons at any time.

NOTE: Add-ons that are not removed will be charged on the next billing cycle.
To Modify Your Server’s Add-ons
Log in to your Account Manager.
Click Servers.
Click on the appropriate server account name. The right pane will refresh.
Go to the Customize tab.
Select the new options [...]

Reset Your Dedicated Server's Password

If you cannot remember the root password for your dedicated server, we will need to reset it for you. Due to the nature of the task, this requires a small fee. If this is acceptable, create a Trouble Ticket from within the Dedicated Hosting Manager and include the following:
Acceptance of [...]

Is there a way for me to start over with my dedicated server?

If, at any time, you want to revert to a clean setup on your dedicated server, you can reprovision it. Reprovisioning your server returns it to a default state — as if you just purchased it.

Reprovisioning erases all of the content on your server’s hard drive.
You can reprovision your server [...]

Configuring External Web Access on Your Windows Server

Configuring your Windows® server for External Web Access lets you browse the Internet from your server like you would with a traditional PC.
The information you use to configure External Web Access depends on your server’s settings.
To Locate Your Server’s Settings for Configuring External Web Access

Log in to your Account Manager.
Click [...]

Can I Run Windows Update on My Dedicated Windows Servers?

Yes. You are the only person who is using your dedicated server. It is yours to do with what you want, within the boundaries and terms of our hosting agreement. If you choose to run Windows Update, you can do [...]

Binding Additional IP Addresses in My Dedicated Windows Hosting Account

If you have recently ordered additional IP addresses for a dedicated Windows server, you must complete these steps before you can actually use the additional IP addresses.
To Bind Additional IP Addresses in Your Dedicated Windows 2003 Server

Log in to Remote Desktop.
Go [...]