Troubleshooting
Why can't I see my ports in the Email InfoCenter?
Learn how to enable port checking in the Email InfoCenter.
Using Telnet to Troubleshoot Email Connectivity Problems
This article explains how to troubleshoot Workspace Email connectivity issues with Telnet.
What if I can't get Outlook to work with my Web-Based Email account?
This article explains what to do if Outlook isn’t working with your Workspace Email.
What do I do if I have trouble connecting to my email account?
This article has troubleshooting steps to help try and resolve connectivity issues with Workspace Email and an email client.
Checking MX Records in the Workspace Control Center
This article shows you how to check your MX Records to make sure that your Workspace Email is working properly.
Why am I getting 554 bounceback errors?
This article explains what the error 554 means in a bounceback.
Workspace Email Account Limitations
This article explains the limitations in Workspace Email accounts.
Why am I getting bouncebacks for messages I did not send?
This article explains what to do if you are getting a lot of bouncebacks from emails that you didn’t send.
Why does my email account show that it is Pending Setup: MX Error?
This article explains what Pending Setup: MX Error means and gives you a few troubleshooting steps to try and resolve the issue.
Why does some email I send get bounced back with the error message 553?
This article explains what a 553 error means in a bounceback and how to resolve the error.
6 min expected wait time