General
Generating a Strong Password
Creating a strong password prevents anyone from easily accessing your site through a brute force attack where they continually guess your password until finding it.
Expert Hands Custom Support
Make the most of your Dedicated/Virtual Private Server (VPS) by letting our expert staff solve technical issues or modify your server to fit your specific needs. Fees incurred as a result of equipment or service error will be refunded.
Expert Hands Custom Support Available Services:
Advanced diagnostic services
Troubleshooting and identification of problem [...]
Changing Your Password on a VPS or Dedicated Server
If you forget your server’s Remote Desktop or SSH password, reset it by following the steps outlined in this article.
Adding Bandwidth Overage Protection to My Account
Here’s the Lowdown: In the Support section of the Control Panel in your hosting account, you can easily add Bandwidth Overage Protection to your dedicated or Virtual Private Server (VPS).
NOTE: Bandwidth Overage Protection cannot be added to an account when it is already over its allotted bandwidth.
Adding Bandwidth Overage Protection
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Setting up Your Virtual Private Server
The Control Panel in your hosting account is an easy place for you to set up your server’s host name, user ID, and password. You can also use it to schedule server maintenance, reprovision your server, view bandwidth stats, request additional IPs, and submit trouble tickets.
When setting up your server, [...]
How do I upgrade or downgrade options on my server?
Most upgrades can be done through your account under the My Products section of Servers.
To Upgrade Virtual Private Servers (VPS)
Log in to your Account Manager.
Click Servers.
Click Options next to the name of the server you want to use.
Go to the Customize tab.
Select the Plan you want.
Click Checkout, and then complete [...]
Reset Your Virtual Private Server's Password
To Reset Your Virtual Private Server (VPS)’s Password
Log in to your Account Manager.
Click Servers.
Next to the server you want to use, click Launch.
From the Support section, click Reset Password.
Enter your new password.
Your password can take up to 30 minutes to reset.
NOTE: Using the Control Panel in your hosting [...]
Is there functionality that is not available to my Windows Virtual Private Server?
Due to the nature of virtualization software, some system functionality is not available to the administrator of a Virtual Private Windows hosting server.
The following are known to not function in this environment:
NTBackup
RAS (Remote Access Services), [...]
Can I install Windows patches on my Virtual Private Server?
Your ability to install patches on your Windows® Virtual Private Server (VPS) depends on which version of Windows your server runs.
Windows 2003 — You cannot patch your server because of the virtualization software we use. Your server receives patches when we upgrade the server hosting it.We review and test patches [...]
Can I change the time zone on my Windows Virtual Private Server?
You can change the time zone setting on your server, but it will revert back to the original setting when your server’s parent server resets.
0 min expected wait time