SSL FAQs
Finding Certificate Information for an SSL Certificate
You can find information about the certificate for a Standard Single Domain SSL certificate by double-clicking the key or padlock icon.
Resolving an Invalid Key Length Error
An invalid key length error usually happens when the certificate signing request (CSR) is not at least 2048 bit. To help keep your site secure, we require a 2048 bit key length.
Resolving Errors with Your CSR
Use this list to check your certificate signing request (CSR) for errors if you have trouble submitting it in the online application.
Recognizing Secure Certificates as Valid on Palm OS Devices
Palm devices cannot communicate with servers that have SSL certificates installed that use the new UTF-8 industry standard format.
What is an intermediate certificate?
Intermediate certificates are a subordinate certificates, issued by the trusted root to issue end-user server certificates.
What happens if I don't install intermediate certificates?
You must install the intermediate certificates because they’re required to complete the trusted-chain.
How do I install an intermediate certificate?
How you install the intermediate certificates on your server depends on the server type and the specific installation process for your certificate.
What happens if my SSL validation fails?
If your SSL validation fails, you might need to submit more information in your request.
How will my customers know that my site is secure?
Two key visual clues show visitors your site is secure: An HTTPS prefix in the URL, and a padlock icon in the browser’s status bar.
Why is my secure site not displaying the "padlock" icon in the browser's status bar?
The padlock might not display in the browser’s status bar if your entire site isn’t using HTTPS.
9 min expected wait time